Supervisor/Emergency buttons/OTM

[bochieboy]

I have m3905 phones and I wish to activate the supervisor and the emergency buttons. We have Symposium and OTM. When I look at the phone in OTM it seems like the button are active but when csr's hit the buttons nothing happens.Any help would be appreciated. Here is the TN>>>

TN 005 0 00 04
DATE
PAGE
DES

DES D4053
TN 005 0 00 04
TYPE 3905
CDEN 8D
CUST 0
FDN 2061
TGAR 8
LDN NO
NCOS 5
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 2061
LHK 4
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2355 0 4153
AGN
01
02 AWC
03
04 SCR 4053 0 MARP
CPND
NAME JOHN DOE
XPLN 13
DISPLAY_FMT FIRST,LAST
05
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 2061
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23 SCC 0050
24
25
26
27
28
29
30
31
DATE 12 SEP 2005

 

[nortelinsd]

I think you need to put in the Superevisors POS ID, or SPID on the agents phone. You have this TN with SPID none.

Enter the Sup's SPID and have the agent press their EMR key and that should call the Sup.

Duke BB!
Go Blue Devils!

 

[bochieboy]

That work like a charm, the pos id is what I needed, thanks nortelinsd. One last thing how about the emergency key, what needs changed for that to work?

 

[bochieboy]

One other thing, the supervisor gets the call but when an agent tries to conf the call nothing happens, any clue what I need to turn on for this to work?