jwenting
I agree with your post, and when I've brought this point up before I've just had a flood of post from *nix admins denying it through and through - so it's nice to have some support!

As far the console under UI, I agree to the extent that although Win9x was crap, the way the UI worked was great in terms that you hardly ever needed to go to command prompt. If memory serves me correcly, Win9x was based on DOS / console but just a lot more tightly integrated. Same with WinNT3.51 and Win3.x. All crap OS's, but they were all based on the DOS system (E.G. "Exit to Dos") but you didn't have to go into DOS to install drivers, for common troubleshooing or to correct a bad video setting! (Don't hold me to this, I could be very wrong!)
Sure you may have to go into command prompt to do some advance troubleshooting even in Windows Server 2003 (AD Schema restores etc.) but general admin and support - no need.
CajunCenturion
I can't think of a single company that provides better all round support than Microsoft. (Hate them or Love them)
Knowledgebase - (Bloody huge, comprehensive and free)
Home users - Free phone support
Business Licencing - Free phone / online support
Updates - No subscription, no charge, easy to use
Technet / MSDN - Again, free (documentation) detailed and lots of it
I don't like M$ ethics and they could do things a hell of a lot better - and this isn't a dig at *nix or non M$ products, but their support is, IMHO, the best compared to the competition.