Succession 3.0 Upgrade

[irishhooligan]

We upgraded to Succession 3.0 and are having issues when callers are put on hold. The icon that appears next to the key will dissapear. Our vendors suggestion is perform a firmware upgrade on all sets. The problem is that we have 1500+ M3903 and M3904 sets and the firmware upgrade would take forever....does anyone have a known fix?

 

[janchundia]

did you install the patches for that software?
Can you post your issp in LD 22

 

[irishhooligan]

Here you go...thanks

ISSP


VERSION 2921
RELEASE 3
ISSUE 00 + DepList x210300_cpt




IN-SERVICE PATCHES : 14
PAT# PRS/CR PATCH REF # NAME DATE FILENAME
00 Q00743283_ ISS1 1OF1 CORE 10/01/05 p17889_1.cpt
01 DEPLISTPAK ISS1:1OF2 CORE 10/01/05 p18000a1.cpt
02 DEPLISTPAK ISS1:2OF2 CORE 10/01/05 p18000b1.cpt
03 DEPLISTPAK ISS1:1OF1 SCCS 10/01/05 p18002a1.cpt
04 DEPLISTPAK ISS1:1OF1 CALLPILOT 10/01/05 p18003a1.cpt
05 DEPLISTPAK ISS1:1OF1 TERMINALS 10/01/05 p18004a1.cpt
06 DEPLISTPAK ISS1:1OF1 IP 10/01/05 p18005a1.cpt
07 DEPLISTPAK ISS1:1OF1 INTL 10/01/05 p18006a1.cpt
08 DEPLISTPAK ISS1:1OF1 EURO 10/01/05 p18007a1.cpt
09 DEPLISTPAK ISS1:1OF1 SPECIALFEATURES 10/01/05 p18008a1.cpt
10 Q00824159 ISS1:1OF1 p18318_1 10/01/05 p18318_1.cpt
11 Q00744653 iss1:1OF1 Core 10/01/05 p18380_1.cpt
12 Q00850201 ISS1:1OF1 CORE 10/01/05 p18446_1.cpt
13 Q00832334 ISS1:1OF1 p19396_1 10/01/05 p19396_1.cpt


LOADWARE VERSION: PSWV 88+

INSTALLED PATCHES : 0

REQ END

 

[johnpoole]

your patch load is very lite, same upgrade, more phones, 25 patches, more or less, no firmware upgrade, no lamps acting up, i'd post my patches but i'm at home this week. they are posted here in response to someone, just don't remember where. can you force the problem to happen on your phone? if so upgrade it and see if you can still force it

john poole
bellsouth business
columbia,sc

 

[irishhooligan]

the problem is resolved after a firmware upgrade. I know there are larger systems out there and there has to be an efficient fix for this (patch). I'll look for your patch list....thanks

 

[janaya]

check the pswv for the succession. I think it's like 84/85?

then check the pswv for the phones......just upgrade the ones that need it.

I would do a phased approach. Takes what, about 8 - 12 minutes per phone?

It sucks but there is no quick way to do it.

John

 

[janchundia]

i don´t found any patch for this problem in the Nortel site.

 

[irishhooligan]

thanks all, were going to upgrade each phone.