strange thing with AES <--> Nice interoperation

[rediska]

We are installing Nice against Avaya-AES

from AES Server point of view: AES 4.2.1 http://photo.rediska.ru/aes/aes-server-version.PNG

from Nice point of view: AES client 4.2.1 http://photo.rediska.ru/aes/aes-client-version.PNG

and, finally: strange error

http://photo.rediska.ru/aes/nice-error.png

where should we look for 4.1 version ? which component is failing ?

 

[nicetechie]

Navigate to Start > Programs > Avaya AE Services > TSAPI Client, and click
TSAPI Client Readme.
The TSAPI Client Readme.TXT file opens.

what version does it show on interaction server

 

[rediska]

it shows 4.2.1

 

[nicetechie]

perform 3 or 3.1 ?

 

[rediska]

where can I check that ?

 

[nicetechie]

help and about when logged into applications it will give version what does it show. also do you have a tool called channel monitoring when logged into application on drop down,this wasnt available in 3 but is in 3.1

 

[rediska]

3.1 ?

 

[nicetechie]

ok was this is new install or upgrade. the reason i ask is there are files in system32 called csta and attprv that require to be removed prior to avaya client install.

 

[rediska]

it was new install. I didn't remove any file prior to install

 

[AlmostMe]

Install Avaya TSAPI Client 4.1 (not 4.2.1)

 

[rediska]

TSAPI client 4.1 is not supplied with NICE Perform, neither it is available for download from Avaya site (registration required)

 

[AlmostMe]

Please see note below direct from Perform 3.1 Avaya TSAPI Integration Guide:

The Avaya AES TSAPI Client must be version 4.1 on all Avaya AES Server versions 3.x and above.