Strange msg problem

[johnpoole]

working off of an 81c (cs1000 rls 5) back to an opt 11 rls 25.. the 11 was a two cust switch.. (installed by an idiot). moved all the cust 1 phones to cust 0.. changed the pri from cust 1 to cust 0.. no change in the 81c, now the msg lamps in the 11 cust 0 will not light..

reloaded the tmdi in the 11

int route, vod pni 1, dsel mwi, names work.. runs clean,, get a 4019 when i try to light a msg lamp on the station.. tried both leaving a msg and mik.. here's the kicker, i can out a station, add it back as cust 1, same dn, light the lamp..

john poole
bellsouth business
columbia,sc

 

[bhassell2000]

is the MWI pointed down the DCH for the trunks in cust 1? I had a switch with cust 0 and cust 1 with overlapping DIDs and had this issue. I will look for my old notes and see.

 

[Jeffnortel]

ERR4019 is showing up on the 81c or 11?

Can u light the lamp locally, at the 11 site, using mik/mck keys?

 

[allenmac]

Verify that MCI is included in the Options block in the CDB for customer 0.

 

[trvlr1]

Just a shot in the dark ....
I assume you are using Call Pilot???? If so, has someone set up some kind of translation that specifically points to cust 1 or cust 0 in the DN/MWI DN1 (2,3,4,5 etc) field in CP?

 

[allenmac]

In the callpilot configuration wizard, you specify which customer you want the CallPilot to use.

But that would not affect your ability to use MIK/MCK keys in either customer to test.