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STRAIGHT TO VOICEMAIL 1

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Toolhead2

IS-IT--Management
Sep 20, 2010
65
US
We are running a S8700. The issue is this , a phantom set programed as a 6408D with x7929 goes straight to voicemail when called. Even though it has been programed as call appearances on two existing 4610's. x7925, and x7874. Any ideas as to why it never rings these sets?
 
display the coverage-path and post here.
status station 7929 and post here.

Send calls active and call forwarding will cause what you are experiencing.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
What is the command to display the coverage path ?
 
Code:
list extension-type 4100

                       EXTENSION TYPE

                                                                 COR/     Cv1/
Ext      Type                        Name                        COS  TN  Cv2
---      ----                        ----                        ---  --  ----
4100     station-user                Operator                    1    1   17
--------------------------------------------------------------------------------
display coverage path 17
                                 COVERAGE PATH

                   Coverage Path Number: 17
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 1
                All?             y              y
 DND/SAC/Goto Cover?             y              y

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

  Point1: attd      Rng: 7  Point2: h1        Rng:    Point3:
--------------------------------------------------------------------------------
status station 4100
                              GENERAL STATUS
     Administered Type: 2410               Service State: in-service/on-hook
        Connected Type: 2410 S/N      Parameter Download: pending
             Extension: 4100               SAC Activated? no
                  Port: 01B2022         User Cntrl Restr: none
           Call Parked? no             Group Cntrl Restr: none
      Ring Cut Off Act? no            CF Destination Ext:
Active Coverage Option: 1

          EC500 Status: N/A        Off-PBX Service State: N/A
       Message Waiting:
   Connected Ports:

                                               HOSPITALITY STATUS
                                            Awaken at:
                                             User DND: not activated
                                            Group DND: not activated
                                          Room Status: non-guest room

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Coverage Path Number: 3
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y

Point1: h99 Rng: Point2: Point3:
Point4: Point5: Point6:
 

Coverage Path Number: 3
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y

Point1: h99 Rng: Point2: Point3:
Point4: Point5: Point6:
 
status station 7929 and post here.
coverage-path looks okay.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Basically it looks like this :

STATION INSIDE CALL OUTSIDE CALL
ACTIVE n n
BUSY y y
Don't Ans y y
All n n
Goto Cov y y
Holiday n n
 
status station 7929 and post here.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
GENERAL STATUS
Administered Type: 6408D+ Service State: No hardware assigned
Connected Type: N/A Parameter Download: pending
Extension: 7929 SAC Activated? no
Port: X User Cntrl Restr: none
Call Parked? no Group Cntrl Restr: none
Ring Cut Off Act? no CF Destination Ext:
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting: AUDIX
Connected Ports:




HOSPITALITY STATUS
Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room
 
Since this is an xport (AWOH) Administered station with no hardware, the only place it can ring before going to cover is it's brdg-appr buttons.

Command:list bridge 7929

Then look at the buttons of the stations that are bridged and the stations the buttons are bridged on. If these stations cannot receive the calls for 7929, the calls will go straight to voicemail.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
BRIDGED EXTENSIONS

Ext Principal's Buttons

7874 3
7925 2
 
you should change station 7874 to have brdg-appr btn: 1 ext: 7929
and also change station 7925 to have brdg-appr btn: 1 ext: 7929
calls do not go to btn: 2 or btn: 3 unless the btn: 1 is busy on a call.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Those are the stations they wanted me to set up bridged appearances for 7929. So that checks out.But if that is correct then it seems we have an issue.
 
I made the changes to x7874, and to x7925 as you suggested. It works now. Many thanks.
 
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