We are running a S8700. The issue is this , a phantom set programed as a 6408D with x7929 goes straight to voicemail when called. Even though it has been programed as call appearances on two existing 4610's. x7925, and x7874. Any ideas as to why it never rings these sets?
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STRAIGHT TO VOICEMAIL 1
- Thread starter Toolhead2
- Start date
AvayaTier3
Technical User
display the coverage-path and post here.
status station 7929 and post here.
Send calls active and call forwarding will cause what you are experiencing.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
status station 7929 and post here.
Send calls active and call forwarding will cause what you are experiencing.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #3
AvayaTier3
Technical User
Code:
list extension-type 4100
EXTENSION TYPE
COR/ Cv1/
Ext Type Name COS TN Cv2
--- ---- ---- --- -- ----
4100 station-user Operator 1 1 17
--------------------------------------------------------------------------------
display coverage path 17
COVERAGE PATH
Coverage Path Number: 17
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 1
All? y y
DND/SAC/Goto Cover? y y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: attd Rng: 7 Point2: h1 Rng: Point3:
--------------------------------------------------------------------------------
status station 4100
GENERAL STATUS
Administered Type: 2410 Service State: in-service/on-hook
Connected Type: 2410 S/N Parameter Download: pending
Extension: 4100 SAC Activated? no
Port: 01B2022 User Cntrl Restr: none
Call Parked? no Group Cntrl Restr: none
Ring Cut Off Act? no CF Destination Ext:
Active Coverage Option: 1
EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:
HOSPITALITY STATUS
Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest roomA great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #5
Coverage Path Number: 3
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y
Point1: h99 Rng: Point2: Point3:
Point4: Point5: Point6:
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y
Point1: h99 Rng: Point2: Point3:
Point4: Point5: Point6:
- Thread starter
- #6
Coverage Path Number: 3
Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 5
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? y
Point1: h99 Rng: Point2: Point3:
Point4: Point5: Point6:
-
1
- #7
AvayaTier3
Technical User
status station 7929 and post here.
coverage-path looks okay.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
coverage-path looks okay.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #8
- Thread starter
- #9
AvayaTier3
Technical User
status station 7929 and post here.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #11
GENERAL STATUS
Administered Type: 6408D+ Service State: No hardware assigned
Connected Type: N/A Parameter Download: pending
Extension: 7929 SAC Activated? no
Port: X User Cntrl Restr: none
Call Parked? no Group Cntrl Restr: none
Ring Cut Off Act? no CF Destination Ext:
Active Coverage Option: 1
EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting: AUDIX
Connected Ports:
HOSPITALITY STATUS
Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room
Administered Type: 6408D+ Service State: No hardware assigned
Connected Type: N/A Parameter Download: pending
Extension: 7929 SAC Activated? no
Port: X User Cntrl Restr: none
Call Parked? no Group Cntrl Restr: none
Ring Cut Off Act? no CF Destination Ext:
Active Coverage Option: 1
EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting: AUDIX
Connected Ports:
HOSPITALITY STATUS
Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room
AvayaTier3
Technical User
Since this is an xport (AWOH) Administered station with no hardware, the only place it can ring before going to cover is it's brdg-appr buttons.
Command:list bridge 7929
Then look at the buttons of the stations that are bridged and the stations the buttons are bridged on. If these stations cannot receive the calls for 7929, the calls will go straight to voicemail.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
Command:list bridge 7929
Then look at the buttons of the stations that are bridged and the stations the buttons are bridged on. If these stations cannot receive the calls for 7929, the calls will go straight to voicemail.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #13
AvayaTier3
Technical User
you should change station 7874 to have brdg-appr btn: 1 ext: 7929
and also change station 7925 to have brdg-appr btn: 1 ext: 7929
calls do not go to btn: 2 or btn: 3 unless the btn: 1 is busy on a call.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
and also change station 7925 to have brdg-appr btn: 1 ext: 7929
calls do not go to btn: 2 or btn: 3 unless the btn: 1 is busy on a call.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
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- #15
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- #16
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