Stop vacant DN's from forwarding to the receptionist 1

[mx103]

Hi,

Our receptionists complain of having to answer too many wrong numbers. We had them log the called number and found almost all to be vacant DID's or CO trunks which we own. The PBX forwards vacant DN's to ATN.

To resolve this I would like to build a voice mail box to forward vacant dn's to.
I've seen mention of forwarding to a RAN as well.
How do I do this?

 

[bigindian65]

CTVN in the cust data block - calls to vacant numbers - right now probably ATT for attendant - can chg to RAN easily and give the typical = "you have reached a non-working number at ACME"

Mato' Was'aka

 

[tnphoneman]

This will be in the CDB under INT_Data. You need to change the CTVN to ovf ovf ovf ovf. This will give all calls to vacant numbers overflow tone and cause the CO give a recording that the number is not in service if you have PRI. The other option is to give the call RAN treatment.

 

[bigindian65]

good tnphoneman, even easier than RAN if you are allowed to give re-order tone. Good post.

Mato' Was'aka

 

[tnphoneman]

What ever works. Some customers do not have a RAN available and this is the only other option.

 

[acewarlock]

I don't know about your company, but the one I worked for that the receptionist complained about having to answer vacant DN's because employees where no longer with the company finally got let go because thats what they where paying her for. So I guess it's all up to Management and what they want.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

fed mandate says they will go to a vacant number recording or a live person, not a reorder or busy.. that said, the feds are not going to show up and cart you off,, if you did not find the problem, then look at rdr data as well.. one cust had us turn all vacant did into a single number that was maxp 1 to mail.. here we have a ran for that.. did's are the only vacants covered via the feds//

john poole
bellsouth business
columbia,sc

 

[phonz1]

Boy, the Feds are into everything these days..... I just hope they never catch my 81C taking steroids.

 

[tnphoneman]

That is why alot of people have their hands out because the FEDS have theirs in our pockets and there is nothing wlse to do with our hands.

 

[mx103]

Thanks so far for your answers. How do I print the current setup?

In LD 15 if I try to make a change I get an error:

REQ CHG
TYPE ISCH0600
TYPE
SCH0111
TYPE CTVN SCH0111
TYPE


REQ CHG
TYPE INT_SCH0600
TYPE

 

[bigindian65]

prt in 21

type:INT



Mato' Was'aka

 

[mx103]

I was able to print and verify

ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN

I seem to be unable to make changes though as I get errors as indicated above.

REQ ISS

VERSION 1111
RELEASE 19
ISSUE 68

Obviously I am out of date in my version.
I tried on one of my newer version switches and was able to successfully make changes.
Are the CDB changes done from a different load in this version?

Thanks in advance

 

[bigindian65]

ld 15

Mato' Was'aka

 

[bigindian65]

in 15 are you putting an underscore? don't do that

chg
int
it will return to you:
INT_DATA
cust:0


Mato' Was'aka

 

[mx103]

Thank you for your assistance.

I seem to get errors either way:

>LD 15
CDB000
MEM AVAIL: (U/P): 3235471 USED: 383228 TOT: 3618699
DISK RECS AVAIL: 591
REQ CHG
TYPE INT
SCH0111
TYPE INT_SCH0600
TYPE
SCH0111
TYPE

My NTPs for this switch have more missing pages than pages there.

 

[bigindian65]

I don't get it, unless your keyboard is sending hidden characters, try lower case???? the error comes back illigal input character, which isn't true, you on dial up or something??


Mato' Was'aka

 

[Triton101]

Jumping to the INT_DATA is not an opiton on RLS 19

you have to go through the whole CDB till you get to the prompts....

 

[bigindian65]

Well I'll be damned. Have a star.

Mato' Was'aka

 

[tnphoneman]

Like triton said there is not gate opener short cut on RLS 19. Just CHG then CDB and enter till you get to your prompt.

 

[mx103]

Here's my change options

I am not seeing Int_Data or CTVN.

CHG
TYPE CDB

CUST 0
DLDN
DTC001
LDN0
LDA0
LDN1
LDN2
LDN3
DGRP
IRNG
PKND
NIT1
TIM1
TSTL
SPRE
ATDN
NCOS
OPT
INTR
ANAT
ANLD
RTIM
ATIM
CDR
ICI
IMS
FLSH
CHLN
PREO
FCAF
SPWD
FNAD
FNAT
FNAL
CFTA
CFN0
CFN1
CFN2
DFN0
DFN1
DFN2
PHDT
AQTT
AODN
SRCD
ATAC
CWUP
CWCL
CWTM
CWBZ
DNDT
CCRS
ECC1
ECC2
MDID
NDID
MWFB
MATT
SPVC
MUS
CONG
LLT
DLT
OHAS
DIND
DIDT
LDTT
BOTO
DBRC
NFCR
IDCA
DCMX
EEST
SCPL
FFCS
VSID
GP02
GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
AC2