start-up failure

[Tarby]

I took advantage of the long weekend to bring my home computerinto work and use my companies Broadband connection to download some critical updates and patches.
Upon getting home, i can only start the computer in safe mode, and have no mouse, as it appears to be disabled.
I have tried some klez fixes, but to no avail, anyone out there know a solution.

Ta

Tarby

 

[mattjurado]

After you downloaded the patches, did the computer restart okay, or did you not do this? If it worked fine at work, then either the computer was damaged in transport, or something might be loose. Open the case, reseat your cards, and plugin all of your cables again.

Matt

 

[Tarby]

Sorry, the comp worked the first time that i got home and switched on, it was when i returned from a business trip 5 days later that i switched on to check mail and it went straight to safe mode, and hasn't started properly since.

Tarby

 

[mattjurado]

Okay, so reconnect everything anyways. What happens when you try to boot normally, what errors/conditions do you get?

Matt

 

[Tarby]

When i try to boot normally it goes straight to safe mode, (wont even let me get in withF8). The error messages that i get are something to do with nprotect has caused ...... there is no error message regarding the mouse.....it just dosnt appear cant remember full error messages of hand, will find out when get home and post tomorrow.

Tarby

 

[mattjurado]

Okay, sounds like a norton antivirus issue, or you picked up a virus through e-mail. Go to safe mode, go to start, run, type msconfig, and click ok.

Go to the startup tab, uncheck everything there, except systray if you see it. Click ok, reboot, if it does boot okay, then you have something in your startup causing it (virus or background software).

Matt

 

[Tarby]

Thanks, will try later at home and let you know.

Tarby

 

[Tarby]

Hi All,
Things have gone from bad to worse, now when i start the copm, i get the dos screen asking which start-up mode i want, after selecting normal i then proceed to get various error messages,
* Nprotect caused error in Kernel32.DLL
* Navw32 caused error in Kernel32.DLL
Rundll has caused error in MMSYSTEM>DLL
also i have no picture quality,
I have no music playable
the screen display is very pixelated, i cannot change away from 640x 480 as ic always converts back, colours are crap and very basic.

Ideas????
Tarby

 

[wolluf]

If you can backup what you need from drive, I'd suggest doing so, wiping drive and reinstalling (that's what I'd do if I was forced to use ME!)

 

[oldergeek]

I would start out by UNINSTALLING NORTON and any other Windows utilities you might have running.

 

[xkjdhdg]

you have a klez32 virus which some virus programs will not catch a trojan.
here is a link for a fixit tool.

http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html