Stand Alone Ultrium 960 errors

[JG5]

Ok, I have a perplexing issue with one of my stand alone media agents. Windows Server 2003, Ultrium 960, Commvault 6.1 with all updates. No matter what type of backup I launch, after it writes a few gigs, I get the "Error occured in Library" message. There is nothing in the event viewer whatsoever, nothing in the commvault logs either. We've changed the drive, SCSI card, updated the firmware and all drivers for the entire system - still no luck. I was able to keep resuming a file system backup today until it reported success, but I don't know how good I feel about it to be honest. Any ideas? Commvault is working on this, but has found nothing yet and I get the typical, "this sounds like a hardware issue" excuse so far.

 

[birky]

Hi

What does SCSICMDTool show...everything ok?

Daft question I know but, have you been in touch with your hardware provider?

I know from experience that most of the time library problems do end up being hardware/environment issues'




Birky
CommVault Certified Engineer

 

[JG5]

The SCSICMD Tool ran successfully. I ran the TAPETOOL gui and had errors with both the Windows API and SCSI calls. The tape drive is connected to a dedicated SCSI card which was running the STORport driver. I rolled it back to an earlier SCSIport version and voila - problem solved. So it turned out to be a driver issue. I'm not sure why it simply decided to stop working for no reason, but I have a few other media agents set up the same way, so at least I'll know where to begin troubleshooting should the issue re-surface. I had no problems with at all with Compaq support before it became HP (post Compaq), but I'd rather eat my own flesh than go through the motions with them over anything unless I absolutely have to.

Thanks for the help.

 

[birky]

Glad it helped you solve it.

First point of call with library issues is to use SCSICMDTool to ensure that comms are ok at OS level...usually turns out to be nothing to do with CV ;-)



Birky
CommVault Certified Engineer