SSA: VCM Channel Migration Alarm

[divyeshpatel]

Hi Guys.

I've got a site running an Avaya IPO500 V2 with QSig trunks linked back to a Siemens kit.

We've had the Avaya IP extensions making and receiving calls over ISDN30 trunks installed on the Siemens.

Hardware Profile:
1 x Avaya IPO500 V2
1 x PRI Board
1 x VCM64
1 x 8 port Analogue Ext
50 x IP Phones (9620L)

License Profile:
80 x Avaya IP Users
4 x Voice Networking
22 x PRI Channels

Obviously everything has been working as required for months. We recently had the PRI board go faulty.

Since we've replaced the PRI board, we can only us a maximum of 4 simultaneous calls over the QSig link. Every attempt to make a 5th call logs an Alarm in SSA - Attempt to use a feature for which no license is installed. License Type: VCM Channel Migration.

I've made more then 4 calls from IP Phones to QSig (4 calls) and Analogue extensions (5th call onwards) to prove that all the 64 VCM channels are available which obviously rules out the fact that there aren't enough compression channels available.

Any ideas on what could possibly be happening here, or has anyone else noticed similar issues? Possible bug on the software?

 

[amriddle01]

You are only licenced to make 4 calls over the link, you will be able to receive more but the licence for 4 voice networking channels gives you exactly that 4 outgoing calls

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

That must be wrong.
Yes you do need the voice networking license but only to enable the possibility to use qsig on the pri card.


BAZINGA!

I'm not insane, my mother had me tested!

 

[divyeshpatel]

Hi Guys.

Thanks for your replies. I agree with tlpeter on the licensing. The 4 voice networking license enables the QSig sharing. After that concurrency is decided by the number of channels opened on the PRI board.

Either way, we have 1 x 4 Voice Networking Trial (Still valid) plus 1 x 4 Voice Netoworking Full. Hence checking SSA License status shows 8 x Voice Networking available!

Also, we had all 30 calls working fine before the PRI board got changed. Hence I do not think this is a licensing issue. Obviously it has got to be at the software level, but I'm not sure if it is a bug on the software.

I've tried numerous restarts to see if this resolves it, but no joy!

 

[tlpeter]

Just ignore those SSA alarms.
SSA is still in development and has some strange errors once in a while.


BAZINGA!

I'm not insane, my mother had me tested!

 

[divyeshpatel]

Thanks tlpeter.

That's what I was thinking that SSA is just dropping fake alarms, however users have complained of not being able to seize trunks.

Hence, it isn't a fake alarm as it is affecting calls, both inbound and outbound!

 

[tlpeter]

How is the PRI configured?
Is it ETSI or QSIG?
How about the channels?


Can you provide it all?


BAZINGA!

I'm not insane, my mother had me tested!

 

[divyeshpatel]

PRI configured as QSIG B, Siemen's acting as Master.

Channels set to 30.

No changes to settings on trunk side have occured since installation.

The only change we've had is the PRI hardware.

 

[tlpeter]

Then i suggest that you raise a case with Avaya.


BAZINGA!

I'm not insane, my mother had me tested!