SRS Thoughts & Opinions

[dabble]

Has anyone subscribed to Nortel's SRS program recently? If so, what are you opinions of this program - do you feel it is worth it?

I subscribed to a three SRS contract in 2006 through our vendor and for the amount of $$$ I spent on it ($68K CDN) I really feel I did not get the value of it since I have had only one software upgrade since signing. Probably because my account rep didn't keep us informed.

Anyway, since I am in the middle of working on my 2009 budgets when my SRS contract expires, I'm trying to decide if I should renew or not.

Would appreciate any thoughts members might have.
Thanks.

 

[Johnthephoneguy]

if your contract does not expire until next year, i would be hitting up the rep to get your moneys worth now. If he/she does not give you the answers you want then find a new rep.
Explain to them that you do not feel you have gotten your moneys worth and ask them to explain why you should renew.

I personally would not renew, but I would try and get every bit out of the current contract first.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[pbxn]

As John posted, make your rep work for you, that is what they are there for, well besides taking your money that is.
I have the SRS, and just upgraded to 5.0 for free. All it takes is one issue, that points to a piece of hardware or software version that is EOL or no longer supported to force you to pay for a huge upgrade out of pocket. Having the SRS pays for itself just in that aspect alone.
On a side note, before we signed the SRS, we went from rls 3.0 to 4.5 on a dime. You know the one where you gut out your cores, yeah that one wasn't cheap at all.

 

[1998xj8]

now i am confused..i thought srs only covered software..

 

[1998xj8]

does anyone know where this info is on Nortel site ?
I can not find anywhere on Nortel any info on this feature

 

[pronei]

SRS for the main CS1000 was hardly worth the money as with new versions of software your hardware must meet certain revision levels before its deemed compatible. For me to obtain the "free" software to get up to version 5.5, I would have had to fork out over $20k just for replacement Dual PRI cards that were of a supported revision.

Now, SRS was very much worth the money for Contact Center as I do everything inhouse for it and standard dell servers are cheap to upgrade.

Although, I don't think SRS for contact center is worth renewing right now as Contact Center v7 does not offer significant enough change from v6 to v7 to make it worth the money.

Currently all my SRS contracts have expired. Once there is a version of contact center that will make the SRS worth the price, then I will possible renew.