Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Splits/Skills 1
- Thread starter beshkey
- Start date
-
1
- #2
To setup a hunt group as a skill you need to set ACD, Queue, Vector and Skill(page 2) all to "y".
Then you can assign the skill number to agents.
If you then queue-to a skill in a vector, the available agents will get the calls.
Agents can have up-to 60 skills depending on versions.
Ronster
Then you can assign the skill number to agents.
If you then queue-to a skill in a vector, the available agents will get the calls.
Agents can have up-to 60 skills depending on versions.
Ronster
- Status
Similar threads
- Locked
- Question
- Locked
- Question