If you're talking about feature number dialing, where users press the feature button followed by a three digit code to dial a number, I've always just done the following:<br> Press the 'Feature' button, followed by pressing the '0'(zero) key twice. Then, press 'Feature' followed by the three digit code you want to use for that number. Next, enter the number you wish to use for that code. You can continue entering feature numbers from there by pressing 'Feature' and a new three digit code. When you're done, just hit 'Feature' and two '0' again. This should be done at Ext. 10 or 11, and will program only system speed dials, meaning speed dials able to be accessed by the entire phone system. To program personal speed dials(speed dials specific to a single extension) the process is similar, but usually requires a little more input at the beginning of it. Hope this was helpful. <p>xtreme1<br><a href=mailto:rbio@excite.com>rbio@excite.com</a><br><a href= > </a><br>