Some Station to Station calls failing - Denial 1732??

[computerdude60]

I am having problems with my PBX (8710 CM4.0) in Hong Kong.
I have a station that can call some internal station but not others. All stations are 9620 IP phones and have the same TN =1, COR=15 and COS=1.

When I call station 6133 I get:
dial 6133
denial event 1732: Caller COR Restricted D1=0x8c9b D2=0x8c9b

But when I call station 6006 it works fine:
dial 6006
ring station 6006 cid 0x2639

COR 15 has no restrictions and and a FRL of 0. This site uses auth codes for outbound calls.

I am stumpted, where else should I look?

 

[mojoputter]

When you display COR 15 and look at the Calling Permission page do you see that COR 15 has permission to call all the other COR's..?

 

[computerdude60]

On the COR calling permissions everything is "Y

 

[mojoputter]

Is it set to yes for both COR's for 6133 & 6006..?

 

[computerdude60]

They both use the same COR of 15. This is puzzling.

 

[AvayaTier3]

status station 6133 - it's cor is restricted or the station has termination restriction

Group Control Restrict Activation: *2 Deactivation: #2
User Control Restrict Activation: *3 Deactivation: #3

deactivation of controlled restriction for station or group of stations. Dial
the user or group deactivaction code, 1 for outward, 2 for total, 3 for
termination, 4 for station-to-station, get second dial-tone, then dial station #
or 2 digit COR group number that restriction(s) is to be removed from, receive a
confirmation tone. Example if station deactivation code is #3 and station # is
257 and you want to deactivate station-to-station calls only. At console or a
station with console permissions, get dial-tone, dial #3, dial 4, listen for
dial-tone, dial 257, listen for confirmation.




A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[computerdude60]

When I do a status on 6133 I get
GENERAL STATUS
Administered Type: 9620 Service State: in-service/on-hook
Connected Type: 9620 TCP Signal Status: connected
Extension: 6133
Port: S00730 Parameter Download: complete
Call Parked? no SAC Activated? no
Ring Cut Off Act? no
Active Coverage Option: 1

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports:


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-g

It appears that the station is not locked, how do I check further?