Some Questions regarding our CDR

[Eliav]

Hi all
I have some questions regarding our CDR from Definity G3si
We are using small VB program in order to "parse" the data of the CDR and to enter it to a DB.
After running to program for 3 days we face some "wired" reports - let me explain:
When a call enter the VDN and no agent is available - it wait in the vector and when an agent get available we get an "abandoned call" record ("H" in the condition code) as like the call has abandoned the VDN and a new record for "incoming call" for the relevant agent ("G" in the condition code).
In addition when a call is abandoned during the vector period - it is written as "End of call" ("9" in the condition code) and not as "abandoned call".
We also got one record that indicates the situation of a call start at one VDN and finish at another on?
Sorry for the long story but any help will be welcome.
10x
Eliav

 

[FoneFun]

How's your CDR configured?

Here's how I've set mine up:
Also make sure that the CORs of the agents and the CORs of the VDNs allow CDR.

CDR SYSTEM PARAMETERS

Node Number (Local PBX ID): CDR Date Format: month/day
Primary Output Format: unformatted Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Modified Circuit ID Display? n Remove # From Called Number? y
Record Outgoing Calls Only? n Intra-switch CDR? n
Suppress CDR for Ineffective Call Attempts? n Outg Trk Call Splitting? y
Disconnect Information in Place of FRL? y Outg Attd Call Record? y
Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Called Agent Login ID Instead of Group or Member? y
Inc Trk Call Splitting? y Inc Attd Call Record? y
Record Non-Call-Assoc TSC? n
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: outpulsed
Privacy - Digits to Hide: 0 CDR Account Code Length: 2