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Some call center phone function issues

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kinghway

kinghway

Technical User
Dec 28, 2003
65
US
Hi Guys

Can I use whisper function to an agentID?
I set a whisper feature access code is *12, and use this code to whisper a station is OK, but to whisper a agentID is failed, the agentID is log onto a phone, any guy have the idea?

Can I compulsively to take over the phone call?
When an agent is answer a customer's call, the monitor want to compulsively take over the call to the customer and disconnect the agent, is there any way to achieve this?

Thanks a lot
 
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