Softphone with no Audio

[quazimotto]

Greetings everyone. I have an IPO v4.1(09) with the appropriate licenses for Phone manager PRo and the softphone license. I vpn into system, connect and have all the funtionality I should except I get no audio. I can receive calls, make calls, etc but no audio. I am using an HP laptop. DO I nee to set something in the computer. ANy suggestions will be greatly appreciated.

Thanks/Quaz

 

[Bas1234]

What VPN/Firewall do you have, must be a port problem if it works in the Locale Network.

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It works! Now if only I could remember what I did...
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[mattKnight]

Have you enabled VOIP on the Preferences->Phonemanager tab?

Does your headset and microphone work Ok?

Is the softphone registered ok with the system?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[quazimotto]

bas1234,

Thanks for the response. I am under the impression that once a VPN has been established you are beyond the firewalls. Please advise??

Matt,

I have Voip checked and kinda greyed out in Manager. The softphone registers everytime, no problem. The headset is a good one.

COuld it be something in the PC?

Quaz

 

[Bas1234]

Did you test the softphone on the LAN?
Better test that first, then you know where to look.

Also try to run this tool to open the default windows firewall ports.

http://marketingtools.avaya.com/knowledgebase/ipoffice/general/firewall/avayafw.zip

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

Sounds like an ip route issue.

 

[Bas1234]

TheTaker, shouldn't you have oneway audio then?
Never tried but could be.

A codec mismatch could also be a problem, try to set the extension to G729 or G711, don't leave it on Automatic.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[mattKnight]

Which IP address is the softphone registered with

the IP address of the laptop or the virtual VPN address? (assuming this is a windows VPN generated from the laptop)

Put a tick in the "Confirm IP address" box on the Codec tab.

When you log in it will give you a choice of the 2 Ip addresses. Select the one that is dished out by the VPN device

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[quazimotto]

I just tested this on the lan. It does not give me audio. The corresponding hardphone goes off hook and it gets audio. I get ringing in my headset when the unit is called. When I answer from Phonemanager, my hardphone goes off-hook and answers the call. I must be doing something wrong. Please advise.

Quaz

 

[quazimotto]

Matt,

I just realized what you meant on Preferences/Phone Manager. I enabled the Voip tab. Now when Phone MAnager initializes it gives an error message saying it "Failed to register with IP Office for Voip operation. Contact your system administrator. ". ANy suggestions?

 

[rdoubrava]

Is your laptop XP or Vista ?

 

[Westi]

just a quick one inbetween, do you have VCM channels?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[quazimotto]

XP and I have a VCM-5.

 

[Escorthosis]

There was a TechTip187 about this issue:

http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_187.pdf

 

[mattKnight]

Have you created a specific softphone extension?

I'd try that next

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Bas1234]

I guess you have a 406V2 or a 412, the VCM-5 is not supported in a IP500.

Did you try another USB headset instead of the 3,5mm Jack or viceversa?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[quazimotto]

Escorthosis,

Your the man!! Thank you.

Quaz

 

[aerosome]

LOL, this could have ended a hundred different ways!

 

[quazimotto]

Escorthosis,

I set my computer's services to reflect the suggestions in the Global Tech Tip and it still is not working. I have XP Home on my Laptop it turns out. Is that a problem? Both services are active. What else did I miss?

Quaz

 

[Bas1234]

Than that is your problem.
PhoneManager only works on;
XP Pro, Vista Business, Enterprise or Ultimate.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________