Softphone with Call Center Agent

[fonchick]

We are utilizing soft phones for some of our call center agents. We are wondering if the following is possible and how to implement:
Can the headset button remain active between calls -- we are call forcing calls to agents and the headset appears not to be "on call" between calls

 

[johnpoole]

haven't ran into that one.. that may be a reg setting.. have you tried reloading and looking for that option during setup

john poole
bellsouth business
columbia,sc

 

[telecomPA]

never tried this either, but if you're using a Plantronics headset, you can call their tech support line for questions. could be a headset issue instead of a PBX issue.

 

[fonchick]

These are the Nortel mono headsets.