SoftPhone License

[pattbo]

Hey Everyone,

I need help figuring out how the IP Office tracks SoftPhone licenses(Phone Manager Pro IP Audio Enabled is the actual name). I have an office with one IP SoftPhone license. I have the one user using it over VPN and traveling between different copmany offices. Each time they connect they could have a different IP address. It seems that once they change their IP address the system won't allow them to use VoIP capability for a while.

I am guessing that the license is being held for the last IP address. Is this true? Does anybody know if in fact the licensing is by IP address and what it takes to clear this or reset this?

Thanks for any input. I can't seem to find the info anywhere.

 

[IPGuru]

Make sure the softphone aplication is closed down correctly
failure to do this may result in the licence not being released ( we have found this can happen with econsole if the |PC crashes)

 

[pattbo]

Thanks, I'll have the user give it a try. It makes sense since I would expect this user to have VPN running and then disconnect VPN (thus losing connectivity to the IPO) and then shut down the system and phone manager pro.

I'll let you know if that did it.