Softphone issue

[bubbaaa]

I have a Avaya softphone deployed (Avaya IP Softphone R5) and CM3.03. I have a user that can hear everything fine on his softphone, but he cuts out to the caller.

I am new to avaya. Any suggestions on how to troubleshoot this?

 

[PBXTech]

is the end user working remotely outside of your corporate network?

 

[phoneguy55]

roadwarrior, telecommuter, or something else?

 

[bubbaaa]

yes outside of out network. and roadwarrior

 

[AvayaTier3]

Use the IpSoftphone audio pulldown, select monitor, watch the indicators when you make or receive calls.

yellow and red is not good and indicates network issues with bandwith and dropping packets which can cause your issues.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[bubbaaa]

Thank you all. I will give it a try.

 

[phoneguy55]

also try using G.729 codec. If you using G.711 the quality might suffer. I've also had good luck buy turning on QoS packet scheduler. Its in the control panel under network connections.