Softphone and IP lic

[RYLSFAN]

I have a customer interested in using an IPO R8 for 40 softphone users that will be call center agents.

Questions=
Do i need an IP endpoint license as well as a teleworker license for each softphone to work?

Any thoughts on only using softphones in this scenario?

At what point is it a good idea to use an agent lic? users in HG's can answer calls that get queued up, so why get the agent lic? I'm sure there is a good reason, i'm just not aware of it. Coming from BCM where I needed agents in order for call queuing and skill based routing.

TIA


Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[tlpeter]

There is no need for IP end point licenses.
Agent licenses are needed when you use CCR.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[AACon]

You will need the CCR Agent licenses if you plan on doing any type of reporting of agent activity.

Though, for some nagging reason I didn't think softphone was supported with CCR. Maybe it is now...

-Austin
ACE: Implement IP Office

 

[intrigrant]

CCR softphone is supported with CCR and each agent needs a CCR agent license AND a Teleworker or Power User license.
I wouldn't use softphones for agents but it is your decision.
Softphones are for road warriors ( sales or techs ) driving around the country and softphones are by definition unreliable due to changing network environments.

If it ain't dutch it ain't much