We are running IP Softconsole 1.5.3 on a PC (the only attendant), she is in Road-Warrier Mode connected to a G700.
ISSUE 1:
The operator wants to Park callers, if not picked up she wants to Answer-Back them, and then (if they still want to hold) Park them again. I have set up abbreviated dial buttons for: Park; Answer-Back. It all works untill she picks the caller back up and and the button for Answer-Back stays lite and you can "Re-Park" the caller.
Does anyone know a clean way to do this?
ISSUE 2:
The Transfer to Voice Mail feature is not available for placement on a button. Any idea why?
ISSUE 1:
The operator wants to Park callers, if not picked up she wants to Answer-Back them, and then (if they still want to hold) Park them again. I have set up abbreviated dial buttons for: Park; Answer-Back. It all works untill she picks the caller back up and and the button for Answer-Back stays lite and you can "Re-Park" the caller.
Does anyone know a clean way to do this?
ISSUE 2:
The Transfer to Voice Mail feature is not available for placement on a button. Any idea why?