Softconsole 1.5 1

[telecomturner]

Does anyone use softconsole 1.5? We are testing it and
have mixed results. The default views are not not very
reliable.

 

[tmgpbx]

I have it installed on a few attendents, which seem to like it once you get past the setup. Be patient, and experiment with the different views. I have 3 att and 3 different views for each person. Once we set it up that way everyone raves about it.

 

[Blueline]

I have 2 attendants on a R9. Both work well now.
Installation and getting them stable was a pain.
Tip - don't use a PC without built in serial port.

 

[telecomturner]

We are using XP os and the PBX is a 9.5. We are connecting using a CM6. One issue is when we minimize the screen and work on a word doc or go to the web, when a call comes in
the view screen refreshes to a different view. Does this happen to you as well?

 

[CaNNaBiS]

Is SoftConsole something you have to pay for? How do I tell if I have it? Can the attendant use both the hard and soft console at the same time?

Is the SoftConsole app a free download?

MultiVantage, Intuity Audix LX

 

[randyb19]

SoftConsole must be purchase. We use 8411's to allow the attendants to answer calls. I did have one operator taking call thru her USB port on a headset/mic and that work very well. But since we record on a digital logging system, I had to move her back to the hard phone.

telecomturner- I've had the same issue with the screen jumping it's layout to somethnig way different than what the user had set. Sad to say that I'm still working on the issue and looking for resolutioin. Of course, Avaya wants me to perform 12 steps along with having the PC blessed before they'll look at the issue.