SNOM m9 SIP Phones - Park Call? 1

[trinetintl]

Anybody out there knows how to add features to the SNOM m9 such as Park a call? I just can't figure it out? Can the SNOM m9 be actually programmed to park a Call?


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[amriddle01]

I don't know, I'm an IP Office engineer, not SNOM

http://www.ipoffice.tel

 

[trinetintl]

Me too, that is why I am asking...
So far I can un-park the call OK with a shortcode but I still cannot figure out how to park it...I posted on the SNOM forum but so far, nothing.
I am still hoping somebody here has had the experience, that way I can decide what to use in my proposal either a regular analog wireless phone and then show the customer how to flash and shortcode the hell out of it for a low, low price or suggest the SNOM that is more expensive but will enable the customer to use less shortcodes and no flash.

Thanks,

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[jamie77]

Your using a phone with no integration. Think of it as an alog phone and you'll have to use short codes.

If you can un-park with code, can you park with a code. Don't forgot , you'll need to put the call on hold first.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[trinetintl]

jamie77, I agree however there are differences, for example on the SIP/SNOM phone you can see the assigned extension on the display and basic functions such as transfer and hold can be performed through the options menu that is displayed when a call is established, another nice thing is that when you call the SNOM from any extension you get the name of the user that is calling you, but besides that I am kind of disappointed and so far I do not see the advantage and the justification for the premium the customer is going to pay for SNOM over a regular wireless analog phone.

Do you know of any other 3rd party wireless SIP phone that has more interoperatiblity with IP Office 500?


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[trinetintl]

Quick question, does the the If IP Office 500 sends out a NOTIFY for MWI according to SIP MWI RFC?

Not sure what it means but that's what SNOM is asking me...!

Thanks

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[jamie77]

Cut and paste from the Kb time!!!!!

Supported functionality for SIP endpoints in IP Office

SIP endpoints are supported on IP Office for Voice (Audio) and Fax (T.38) communication.

This allows the usage of standard compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacturers including special purpose devices like conference telephones, hotel telephones or terminal adapters.

In order to use a non-Avaya SIP endpoint with IP Office, a "Third party IP endpoint license" is needed. This license will continue to support endpoints based on the H.323 standard but will also be required for generic SIP endpoints on IP Office. Avaya IP Office SIP telephones use the IP End Point license.

SIP Endpoint support is fully integrated into IP Office core. No other components are needed. SIP endpoints will need VCM module capacity in IP Office like any other IP phone.

Next to SIP telephones, SIP terminal adapters are supported to connect analog telephones and fax machines. This offers a flexibility to support Fax machines and Audio/T.38

SIP extensions function like any other IP Office extension: This means they

• Can make and receive calls to any other extension, independent of type of extension

• Delivers end to end Media just like any other IP telephone on IP Office. For calls between two SIP extensions of a SIP extension and an Avaya IP telephone, the audio is transmitted end to end for basic telephone calls. (Conferences etc. However require a VCM resource). See chapter "VCM modules" for details

• Can use short codes and authorization codes like any other telephones

• Transmit In band call progress tones are delivered from IP Office

• A SIP telephones needs to register with IP Office like any other IP telephone, Authentication with Username and password is possible

• SIP extensions support "auto create" in IP Office to make installation fast and efficient. Successful registration of an endpoint will consume one third party license

• On one IP address, several extensions can register with IP Office, each consuming a license. This enables the connection of SIP terminal adapters with more than one analogue port, giving a different extension number to each of the ports.

Advanced features:
SIP endpoints support a number of extended features according to the "SIP service samples-draft", also referred to as "Sipping-19". This includes:

• Calling line identification
• Hold/Consultation Hold
• Attended/Unattended Transfer
• Message Waiting
• Do not disturb
• Conference Add

Some telephones support several call appearances making it easy to switch between calls. Please not that this does not include "bridged appearances" or " (outside)-line appearances)

A large number of additional features are supported on IP Office using Feature activation keys. These features include but not limited to:

• Call forward: Unconditional/Busy/no Answer
• Follow me
• Park/Unpark
• Music on Hold
• Meet me conferencing
• Conference join
• Ring back when free

SIP endpoints also support Computer Telephony Integration “CTI” and therefore applications like One-X portal for Small business: the following features are supported with One-X portal and via the TAPI interface:

• Outgoing call (without remote activation of speakerphone/headset)
• Hang up
• Hold
• Attended/Unattended transfer
• Conference (IP Office based)
• Voicemail collect
• Set forwarding/DND (IP Office based)
• Park/Ride (IP Office based)

The features work similar like "CTI" features in combination with an analog telephone, e.g. an outgoing call will first ring the SIP phone and after connect the outgoing call will be placed. Avaya Phone Manager/ Phone Manager Pro and Soft console are currently not supported in combination with SIP-endpoints.

Session Initiation Protocol

•Rec. E.164 [2] - ITU-T Recommendation E.164: The international public telecommunication numbering plan
•RFC 2833 [7] - RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals
•RFC 3261 [8] - SIP: Session Initiation Protocol
•RFC 3263 [10] - Session Initiation Protocol (SIP): Locating SIP Servers
•RFC 3264 [11] - An Offer/Answer Model with Session Description Protocol (SDP)
•RFC 3323 [14] - A Privacy Mechanism for the Session Initiation Protocol (SIP)
•RFC 3489 [18] - STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network Address Translators (NATs)
•RFC 3824 [24] - Using E.164 numbers with the Session Initiation Protocol (SIP)
•RFC 1889 – RTP
•RFC 1890 - RTP Audio
•RFC 4566 – SDP
•RFC 3265 - Event Notification
•RFC 3515 - SIP Refer
•RFC 3842 - Message Waiting
•RFC 3310 – Authentification
•RFC 2976 – INFO
•RFC 3323 - Privacy for SIP (PAI) and draft-ietf-sip-privacy-04 (RPID)

With things like this, unless the people that make the phone say they have tested it with IP Office and it will work, it's game of chance with what will and won't work. this is why we don't sell things like this!!!

Give Snom these RFC's and see what they say.

Sorry I can't help any more!! Good Luck!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[amriddle01]

Indeed, the thing with people like SNOM is they will sing the praises of their kit all day but will not put their guarantee on anything, they will say it should work all day long but yet they will not tell how you make it work, remember SIP is a protocol not a standard and so anything beyond make take and transfer is quite rare and they will just blame Avaya when it doesn't work. But they are the people selling these phones and should compatabilty test against the big players and provide a list of supported and tested features and also configuration guides

http://www.ipoffice.tel

 

[amriddle01]

http://wiki.snom.com/Interoperability/PBX/Avaya

or maybe they do

http://www.ipoffice.tel

 

[trinetintl]

I purchased a SNOM M9 to test internally based on a suggestion from Avaya but so far I am terribly disappointed, I was expecting a lot more than what I am getting and I cannot in good faith put it in a proposal, I am just looking for trouble.

jamie77 you have described exactly what is happening, the problem is that they do not know how IP Office works and like you said, they just know it should work because they are using the SIP standard..! I am still talking with tech support but I have a bad feeling I am just wasting time, maybe after they are done with me a future M10 will have interoperability with IP Office, or they will come up with a firmware update for the M9, who knows..!

Unfortunately for us Avaya is not planning to incorporate an inexpensive wireless solution like the 3810 or a WiFi set that will not require an AVPP unless you guys know something I don't know and have run a a 3641 or a 3645 without the AVPP, I have never sold or implemented this type of WiFi solution that is why I am asking.

I know there are other SIP phones out there but very little information on how they work and hard to figure out if they will be interoperable with IP Office.



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[amriddle01]

they just know it should work because they are using the SIP standard

SIP is not a standard, that's the issue, it's a protocol that people are free to implement any way they like, which is why things don't work. Also SNOM are listed as a DevConnect partner so they should know what they are doing with IP Office really

http://www.ipoffice.tel

 

[trinetintl]

amriddle01, as a matter of fact I asked the tech that I talked to and he did not know what DevConnect was, he never heard about it...! Now that is comforting!

What he told me is that I should not expect the same level of features and customization you typically find on a desktop extension on a wireless set, what do you think about that?

Getting back to my original question, how to call park, according to SNOM tech support they way you call park on a SIP phone is by doing an unsupervised transfer to the park slot, but I don't understand how you do an unsupervised transfer to a shortcode? I still can't figure this one out, anybody has an idea how to do this?

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[jamie77]

Have you tried putting the call on hold then dialling a park short code??? I suspect this will work. (as said above)

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[trinetintl]

jamie77, I tried everything, when you put a call on hold on the SNOM the phone will only give you the option to pick it up, the keypad does not work, I even tried putting the shortcode as a call forward number in a user extension and to my surprise at least on the 5410 it worked, but it did not work on the SNOM.

I gave up on the SNOM, 3 things kill the deal for me, the first one is the inability to park a call, the second one is that when a second call comes in the phone will not ring to alert you and depending on the screen you are in it may not even visually notify you, but the one that made me box it up and return it is all the spontaneous reboots I had while using the phone, when the phone rebooted the call was automatically put on hold and once the phone was back up and running you have no options to pick it up, you are left just waiting until the hold timer times out for the phone to ring back.

I am looking at other alternatives Ascom is one of them, Unidata is a second one and I am also talking with Polycom to see if I can use one of their 8020 or 8030 as a Polycom set to avoid the AVPP.

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[amriddle01]

It's probably also the reason Avaya does not have that type of handset available, nobody makes one good enough for them to re-badge and they stopped making/developing their own stuff years ago

http://www.ipoffice.tel

 

[trinetintl]

Well since I need something, now I am going to try the Unidata WPU-7800G, I will let you know what happens with this new experiment, it is supposed to be Avaya DevConnect, my hopes are high, I just hope I don't fall too hard, again.

Polycom told me that you can use the 8400 series phones without an AVPP however they do require you use an enterprise level access point but will it work with any access point? This solution is only for one phone, what do you guys think?

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[amriddle01]

That handset you mention gives no benefits over an analogue DECT handset (from reading the features):

•Call Mute ...seriously
•Call Hold ...see sbove
•Call Transfer (attended / unattended)....analogue gives this
•Call Waiting ...analogue gives this
•Call Forwarding (busy / no answer / unconditional)...system does this
•Caller ID Display ...analogue does this
•Caller ID Blocking ...system does this
•3-Way Conference (depends on SIP proxy) ...system does more amyway

Wi-Fi will have much worse battery life and reduced range in comparison, going SIP for the sake of it isn't worth it here

http://www.ipoffice.tel

 

[trinetintl]

Could it be that it is just me? Am I not listening to you guys? ...even here at the office they keep telling me to just include a simple analog DECT and close the sale...Am I am becoming obsessed?...%-(

I just want something different, nicer than a simple analog phone....

How can you know if you have a message waiting on an analog phone?


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[amriddle01]

Many analogue phones show message waiting, look at the options in the analogue extn settings

It may be something different for you, to the customer it would be a phone with poor range,choppy voice and crap battery life

http://www.ipoffice.tel

 

[trinetintl]

OK, OK, You all win...!!
Let me go to Office Depot and Bestbuy to look for one...!



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