Thanks for the reply. The doc's specify straight through cables, and like I said the workstation is online which would indicate correct cabling.
I'm currently using the pod with Sniffer Portable Pro ver 4.7. This is on my laptop using the NAI provided pcmcia card with the correct drivers installed (that part is working). On the pod config screen there are no options to turn on or off the channels. I don't know what you mean by the ET02, all connections are hard set to 100/full. Also I'm looking into acquiring some UTP and Fiber taps.
The problem I have is that I have over 600 facilities around the country that have no permanently installed taps. I'm currently mirroring ports on the switches to collect traces, but the nature of switches is not to pass layer 1 errors. The only way to capture these errors is to tap the line. This pod is supposed to work in this way, but does not want to cooperate.
The doc's say the RS232 port is for manf config only and they don't give info on how to check the config. At this point I think this may be a hardware problem, but have no way to confirm this. Thanks for the help.