SN and SL 1

[beshkey]

Hi All,

It's the numbers below that I don't understand what do they all mean please.



Login ID: 73856 AAS? n
Name: De Ceuninck, Bertilia AUDIX? n
TN: 1 LWC Reception: msa-spe
COR: 1 LWC Log External Calls? n
Coverage Path:
Security Code:
Direct Agent Skill: LoginID for ISDN Display? n
Call Handling Preference: skill-level Password:
Password (enter again):
Auto Answer: station
SN SL SN SL SN SL SN SL
1: 82 1 6: 76 16 11: 95 16 16: 57 8
2: 33 1 7: 79 14 12: 31 16 17: 52 10
3: 34 1 8: 11 6 13: 38 16 18: 27 16
4: 83 1 9: 40 6 14: 39 16 19: 56 8
5: 70 6 10: 28 6 15: 51 16 20:

 

[4merAvaya]

SN=Skill Number
SL=Skill Level

Skill Number defines the hunt Groups (Skills) that the agent is associated with. Skill Level determines their priority in receiving calls for that Skill.

Page 16-32 of the attached link provides the Avaya definitions.

Kevin

http://support.avaya.com/elmodocs2/definity/r9_5/230521_6.pdf

 

[beshkey]

Many thanks Kevin you have been great help