bodifrench
Vendor
This one is puzzling me. Any answers you may give would make my day.
I have supported this one CICS 4.1 unit for at least 4 years, maybe longer. The thing is as reliable as hell and I love it.
Three days ago a troubled teenager completely smashed a M7208 during a handsfree/speaker call with an outside line. The entire system went down immediately. My client recycled the power to the system after disconnecting the broken phone.
When the system came back they found that the CICS Line 1 was completely silent. Upon more testing I found that port 1 is dead, no matter what pots line is punched into it.
As an added complication I noticed that the physical telco pots line that was connected to that port was humming badly and was also dead. The Verizon field tech said that they had to replace "a badly blown card in the CO"?
This CICS unit has a single 4 line loop/pots card, a NAM that answers all 4 of those lines with an autoattendant.
Questions?
How did the smashing of this phone lead to such a massive chain of destruction?
Is there anyway to reset the Line 1 pots loop, or is it dead requiring me to purchase a new loop card to get all 4 incoming lines again?
If I do purchase another loop card, can I simply move the one with 3 working lines to the second slot, making for a total of 7 available pots? Is there a license that needs to be entered in order to use more than 4 loop/pots lines?
Thank you
-BB
I have supported this one CICS 4.1 unit for at least 4 years, maybe longer. The thing is as reliable as hell and I love it.
Three days ago a troubled teenager completely smashed a M7208 during a handsfree/speaker call with an outside line. The entire system went down immediately. My client recycled the power to the system after disconnecting the broken phone.
When the system came back they found that the CICS Line 1 was completely silent. Upon more testing I found that port 1 is dead, no matter what pots line is punched into it.
As an added complication I noticed that the physical telco pots line that was connected to that port was humming badly and was also dead. The Verizon field tech said that they had to replace "a badly blown card in the CO"?
This CICS unit has a single 4 line loop/pots card, a NAM that answers all 4 of those lines with an autoattendant.
Questions?
How did the smashing of this phone lead to such a massive chain of destruction?
Is there anyway to reset the Line 1 pots loop, or is it dead requiring me to purchase a new loop card to get all 4 incoming lines again?
If I do purchase another loop card, can I simply move the one with 3 working lines to the second slot, making for a total of 7 available pots? Is there a license that needs to be entered in order to use more than 4 loop/pots lines?
Thank you
-BB
