Jun 7, 2014 #1 davidwalters IS-IT--Management Joined Jun 29, 2013 Messages 155 Location US Can SM be used for both inbound and outbound on a BCM50 and not just for HUNT groups? If not what feature is available that can do this?
Can SM be used for both inbound and outbound on a BCM50 and not just for HUNT groups? If not what feature is available that can do this?
Jun 18, 2014 #2 cook1082 Vendor Joined Mar 3, 2006 Messages 3,596 Location US Call Center or Contact center. Same thing. Upvote 0 Downvote
Jun 18, 2014 #3 curlycord Programmer Joined Sep 22, 2002 Messages 14,249 Location Toronto, Canada They are different from each other. Hunt Groups the admin would use F*505, programming is on the KSU/BCM. Call Center the admin would use F909, programming is on the voice mail system. =----(((((((((()----= curlycord http://www.curlycord.com Toronto Canada http://www.telcopc.ca Upvote 0 Downvote
They are different from each other. Hunt Groups the admin would use F*505, programming is on the KSU/BCM. Call Center the admin would use F909, programming is on the voice mail system. =----(((((((((()----= curlycord http://www.curlycord.com Toronto Canada http://www.telcopc.ca