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SM for INBOUND and OUTBOUND

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davidwalters

IS-IT--Management
Joined
Jun 29, 2013
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155
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US
Can SM be used for both inbound and outbound on a BCM50 and not just for HUNT groups? If not what feature is available that can do this?
 
Call Center or Contact center. Same thing.
 
They are different from each other.

Hunt Groups the admin would use F*505, programming is on the KSU/BCM.
Call Center the admin would use F909, programming is on the voice mail system.


=----(((((((((()----=
curlycord

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Toronto Canada
 
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