I’ve got an interesting/frustrating PC challenge someone may have advice for:
The problem happens when I launch an EXCEL or WORD file from Windows Explorer - it used to launch/open instantly, but now takes 10 seconds for the application to start then a few more seconds for the document to appear. If I pre-launch the application, then the document, it opens quickly.
I spent some “quality” time this weekend trying to fix it. I searched Google and found reference to a XP patch # 811493 which was issued in April that could cause a similar performance problem, but it was fixed and reissued in May. Uninstall anyway, but the problem is still there without this patch. Next, I uninstalled each Microsoft hotfix patch one-by-one with no luck. Then I reinstalled XP without reformat, and still had the problem. I removed anti-virus, Ad-Aware, and turned off Zone-Alarm, no help! Now I have reinstalled all of the Microsoft hotfixes, but to no avail, Word and EXCEL still launch slow (10 seconds for the app then 4 more for the document). I also reinstalled Office XP but no luck.
And still after all of that, if I launch EXCEL app. only from the Start menu, it starts instantly. And when I launch other files like Powerpoint and JASC from Explorer and they start instantly too…
This happens on the AMD 2400+, 765Mb, with 30G free space, accessing local files. Task manager shows no change in task or CPU activity during the delay period.
The problem happens when I launch an EXCEL or WORD file from Windows Explorer - it used to launch/open instantly, but now takes 10 seconds for the application to start then a few more seconds for the document to appear. If I pre-launch the application, then the document, it opens quickly.
I spent some “quality” time this weekend trying to fix it. I searched Google and found reference to a XP patch # 811493 which was issued in April that could cause a similar performance problem, but it was fixed and reissued in May. Uninstall anyway, but the problem is still there without this patch. Next, I uninstalled each Microsoft hotfix patch one-by-one with no luck. Then I reinstalled XP without reformat, and still had the problem. I removed anti-virus, Ad-Aware, and turned off Zone-Alarm, no help! Now I have reinstalled all of the Microsoft hotfixes, but to no avail, Word and EXCEL still launch slow (10 seconds for the app then 4 more for the document). I also reinstalled Office XP but no luck.
And still after all of that, if I launch EXCEL app. only from the Start menu, it starts instantly. And when I launch other files like Powerpoint and JASC from Explorer and they start instantly too…
This happens on the AMD 2400+, 765Mb, with 30G free space, accessing local files. Task manager shows no change in task or CPU activity during the delay period.