Hi All,
I am having difficulty setting up a SIP Trunk to a certain provider.
Firstly the provider says I dont need authentication and has only provided me with an IP address of his device that sits at the edge of the network that should route calls out
(10.22.9.3) my ip office 10.22.9.2.
I have set up the trunk and it says idle. When I make calls there is activity on the trunk however the phone keeps responding "waiting for line"
I have attached some traces can someone please assist. I am new to SIP troubleshooting.
Outbound Trace:
Peer Domain Name: 10.22.9.3
Resolved Address: 10.22.9.3
Line Number: 17
Number of Administered Channels: 10
Number of Channels in Use: 0
Administered Compression: G711 A, G711 Mu, G729 A, G7231
Silence Suppression: Off
SIP Trunk Channel Licenses: 60
SIP Trunk Channel Licenses in Use: 0
SIP Device Features:
Channel URI Call Current Time in Remote Media Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:00:29
2 Idle 00:00:29
3 Idle 00:00:29
4 Idle 00:00:29
5 Idle 00:00:29
6 Idle 00:00:29
7 Idle 00:00:29
8 Idle 00:00:29
9 Idle 00:00:29
10 Idle 00:00:29
Trace Output - All Channels:
2012/10/16 10:34:39 AM-039ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:39 AM-044ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:34:39 AM-046ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:34:39 AM-048ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:51 AM-052ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:34:51 AM-053ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:34:51 AM-058ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:51 AM-062ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:34:51 AM-065ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:34:51 AM-066ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:03 AM-070ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:35:03 AM-071ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:35:03 AM-076ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:03 AM-081ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:35:03 AM-084ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:35:03 AM-085ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:15 AM-089ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:35:15 AM-090ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:35:15 AM-095ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:15 AM-101ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:35:15 AM-104ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:35:15 AM-105ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:40:59 AM-615ms Connection to Control Unit restarted
Inbound Trace
Peer Domain Name: 10.22.9.3
Resolved Address: 10.22.9.3
Line Number: 17
Number of Administered Channels: 10
Number of Channels in Use: 0
Administered Compression: G711 A, G711 Mu, G729 A, G7231
Silence Suppression: Off
SIP Trunk Channel Licenses: 60
SIP Trunk Channel Licenses in Use: 0
SIP Device Features:
Channel URI Call Current Time in Remote Media Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:01:43
2 Idle 00:16:50
3 Idle 00:16:50
4 Idle 00:16:50
5 Idle 00:16:50
6 Idle 00:16:50
7 Idle 00:16:50
8 Idle 00:16:50
9 Idle 00:16:50
10 Idle 00:16:50
Trace Output - All Channels:
2012/10/16 2:27:34 PM-875ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2, Response = 100 Trying
2012/10/16 2:27:34 PM-878ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2, Response = 404 Not Found
2012/10/16 2:27:34 PM-884ms Line = 17, Channel = 1, SIP Message = Ack, Direction = To Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2
I am having difficulty setting up a SIP Trunk to a certain provider.
Firstly the provider says I dont need authentication and has only provided me with an IP address of his device that sits at the edge of the network that should route calls out
(10.22.9.3) my ip office 10.22.9.2.
I have set up the trunk and it says idle. When I make calls there is activity on the trunk however the phone keeps responding "waiting for line"
I have attached some traces can someone please assist. I am new to SIP troubleshooting.
Outbound Trace:
Peer Domain Name: 10.22.9.3
Resolved Address: 10.22.9.3
Line Number: 17
Number of Administered Channels: 10
Number of Channels in Use: 0
Administered Compression: G711 A, G711 Mu, G729 A, G7231
Silence Suppression: Off
SIP Trunk Channel Licenses: 60
SIP Trunk Channel Licenses in Use: 0
SIP Device Features:
Channel URI Call Current Time in Remote Media Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:00:29
2 Idle 00:00:29
3 Idle 00:00:29
4 Idle 00:00:29
5 Idle 00:00:29
6 Idle 00:00:29
7 Idle 00:00:29
8 Idle 00:00:29
9 Idle 00:00:29
10 Idle 00:00:29
Trace Output - All Channels:
2012/10/16 10:34:39 AM-039ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:39 AM-044ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:34:39 AM-046ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:34:39 AM-048ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:51 AM-052ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:34:51 AM-053ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:34:51 AM-058ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:34:51 AM-062ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:34:51 AM-065ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:34:51 AM-066ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:03 AM-070ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:35:03 AM-071ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:35:03 AM-076ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:03 AM-081ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:35:03 AM-084ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:35:03 AM-085ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:15 AM-089ms Call Ref = 1, Originator State = Waiting For Line, Type = User, Destination Type = ARS Form
2012/10/16 10:35:15 AM-090ms Call Ref = 1, Short Code Matched = User, 0XXXXXXXXX
2012/10/16 10:35:15 AM-095ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:35:15 AM-101ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 100 Trying
2012/10/16 10:35:15 AM-104ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 1, Direction = To Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3, Response = 480 Temporarily Unavailable
2012/10/16 10:35:15 AM-105ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 1, Direction = From Switch, From = 10.22.9.3@10.22.9.3, To = 0837079989@10.22.9.3
2012/10/16 10:40:59 AM-615ms Connection to Control Unit restarted
Inbound Trace
Peer Domain Name: 10.22.9.3
Resolved Address: 10.22.9.3
Line Number: 17
Number of Administered Channels: 10
Number of Channels in Use: 0
Administered Compression: G711 A, G711 Mu, G729 A, G7231
Silence Suppression: Off
SIP Trunk Channel Licenses: 60
SIP Trunk Channel Licenses in Use: 0
SIP Device Features:
Channel URI Call Current Time in Remote Media Codec Connection Caller ID or Other Party Direction Round Trip Receive Receive Packet Transmit Transmit Packet
Number Group Ref State State Address Type Dialed Digits on Call of Call Delay Jitter Loss Fraction Jitter Loss Fraction
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
1 Idle 00:01:43
2 Idle 00:16:50
3 Idle 00:16:50
4 Idle 00:16:50
5 Idle 00:16:50
6 Idle 00:16:50
7 Idle 00:16:50
8 Idle 00:16:50
9 Idle 00:16:50
10 Idle 00:16:50
Trace Output - All Channels:
2012/10/16 2:27:34 PM-875ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2, Response = 100 Trying
2012/10/16 2:27:34 PM-878ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2, Response = 404 Not Found
2012/10/16 2:27:34 PM-884ms Line = 17, Channel = 1, SIP Message = Ack, Direction = To Switch, From = 0788881588@10.22.9.3, To = 0127489600@10.22.9.2