SIP no audio inbound

[teletechman]

I have a fusion group SIP trunk that I have working outbound but get no audio inbound. If a user calls from the site it works great but if a customer calls in they cannot hear anything. This is kind of new to me so be patient with me.
call inbound failure:
UNICODE-UTF8
enu
83447459mS SIP Rx: UDP 216.86.41.68:5060 -> 192.168.23.10:5060
INVITE sip:2122200426@23.30.xxx.xxx:5060 SIP/2.0
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
Max-Forwards: 69
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>
Contact: <sip:9787903745@216.86.41.68:5060;transport=udp>
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
User-Agent: NBSVoiCE
Date: Wed, 08 Jul 2015 17:15:42 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Remote-Party-ID: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;party=calling;privacy=off;screen=no
Content-Type: application/sdp
Content-Length: 222

v=0
o=root 754840497 754840497 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
83447463mS SIP Call Rx: 17
INVITE sip:2122200426@23.30.xxx.xxx:5060 SIP/2.0
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
Max-Forwards: 69
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>
Contact: <sip:9787903745@216.86.41.68:5060;transport=udp>
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
User-Agent: NBSVoiCE
Date: Wed, 08 Jul 2015 17:15:42 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Remote-Party-ID: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;party=calling;privacy=off;screen=no
Content-Type: application/sdp
Content-Length: 222

v=0
o=root 754840497 754840497 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44780 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
83447467mS SIP Call Tx: 17
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Length: 0

83447467mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Length: 0

83447490mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83447490mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83449490mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83449490mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83453490mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83453490mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83461490mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83461490mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83477490mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
83477490mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 216.86.41.68:5060;branch=z9hG4bKnbnv0a005oq1apcsn6l1.1
From: "MASSACHUSETTS CALL" <sip:9787903745@216.86.41.68:5060>;tag=as2f540d6b
To: <sip:2122200426@23.30.xxx.xxx:5060>;tag=ec9f223c53ce17fa
Call-ID: 1eed362d7e4a559b78e3d7ce15a1728c@216.86.41.68
CSeq: 102 INVITE
Contact: "2122200426" <sip:2122200426@192.168.23.10:5060;transport=udp>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
Server: IP Office 8.1 (79)
Content-Type: application/sdp
Content-Length: 217

v=0
o=UserA 251880189 4054894608 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

call outbound working:
UNICODE-UTF8
enu
84078632mS Sip: 17.6088.0 729 SIPTrunk Endpoint(f50e5c98) CMSetup received, owner f50e8830, dialog f50e5c98, dialling 7815141195@216.86.41.68
84078635mS SIP Call Tx: 17
INVITE sip:7815141195@216.86.41.68 SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Contact: "Extn3566" <sip:3566@192.168.23.10:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer,100rel
User-Agent: IP Office 8.1 (79)
Content-Length: 265

v=0
o=UserA 2008109107 3422181238 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
84078636mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
INVITE sip:7815141195@216.86.41.68 SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Contact: "Extn3566" <sip:3566@192.168.23.10:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Content-Type: application/sdp
Supported: timer,100rel
User-Agent: IP Office 8.1 (79)
Content-Length: 265

v=0
o=UserA 2008109107 3422181238 IN IP4 192.168.23.10
s=Session SDP
c=IN IP4 192.168.23.10
t=0 0
m=audio 49152 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
84078687mS SIP Rx: UDP 216.86.41.68:5060 -> 192.168.23.10:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE

84078689mS SIP Call Rx: 17
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE

84080672mS SIP Rx: UDP 216.86.41.68:5060 -> 192.168.23.10:5060
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Contact: <sip:7815141195@216.86.41.68:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 269

v=0
o=root 890035009 890035009 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44972 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
84080675mS SIP Call Rx: 17
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Contact: <sip:7815141195@216.86.41.68:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 269

v=0
o=root 890035009 890035009 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44972 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
84081682mS SIP Rx: UDP 216.86.41.68:5060 -> 192.168.23.10:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Contact: <sip:7815141195@216.86.41.68:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 269

v=0
o=root 890035009 890035010 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44972 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
84081685mS SIP Call Rx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bKbc96fa314f6c13a05e29a8f2fa493145;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 INVITE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Contact: <sip:7815141195@216.86.41.68:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 269

v=0
o=root 890035009 890035010 IN IP4 216.86.41.68
s=NBSVoiCE
c=IN IP4 216.86.41.68
t=0 0
m=audio 44972 RTP/AVP 0 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
84081687mS SIP Call Tx: 17
ACK sip:7815141195@216.86.41.68:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bK841eaabf904d9bea0b7087d06935d796
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 ACK
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
User-Agent: IP Office 8.1 (79)
Content-Length: 0

84081687mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
ACK sip:7815141195@216.86.41.68:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bK841eaabf904d9bea0b7087d06935d796
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517229 ACK
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
User-Agent: IP Office 8.1 (79)
Content-Length: 0

84099513mS SIP Call Tx: 17
BYE sip:7815141195@216.86.41.68:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bK9a3ce9b0220d012f1d494b4388495da1
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517230 BYE
Contact: "Extn3566" <sip:3566@192.168.23.10:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
User-Agent: IP Office 8.1 (79)
Content-Length: 0

84099513mS SIP Tx: UDP 192.168.23.10:5060 -> 216.86.41.68:5060
BYE sip:7815141195@216.86.41.68:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.168.23.10:5060;rport;branch=z9hG4bK9a3ce9b0220d012f1d494b4388495da1
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517230 BYE
Contact: "Extn3566" <sip:3566@192.168.23.10:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer,100rel
User-Agent: IP Office 8.1 (79)
Content-Length: 0

84099564mS SIP Rx: UDP 216.86.41.68:5060 -> 192.168.23.10:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bK9a3ce9b0220d012f1d494b4388495da1;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517230 BYE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Content-Length: 0

84099566mS SIP Call Rx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.23.10:5060;received=23.30.xxx.xxx;branch=z9hG4bK9a3ce9b0220d012f1d494b4388495da1;rport=5060
From: "Extn3566" <sip:3566@23.30.xxx.xxx>;tag=eda47741809c62f6
To: <sip:7815141195@216.86.41.68>;tag=as5b30e8a7
Call-ID: 3c5d6863c49ee57f936c2699c5e08405
CSeq: 1784517230 BYE
Server: NBSVoiCE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
Supported: replaces
Content-Length: 0

I have the IP Office set to open firewall but I don't think this is correct, I did try to run a STUN test but it went to blocking firewall and deleted the public IP address that I had in the network topology tab. Not sure what to try next. The IT provider says that the public IP is port forwarding thru a Cisco ASA 5505 fine.
Mike

 

[amriddle01]

No audio means the RTP isn't reaching you, the RTP stream info in monitor will prove this as will a wireshark trace, then it's over to IT to sort

 

[teletechman]

Where do I find the settings in monitor for the RTP stream?
Mike

 

[amriddle01]

Status > RTP Sessions

 

[teletechman]

There is RTP traffic going on.

 

[amriddle01]

Yes, that's your outbound audio, the inbound audio stream isn't there, each call has 2 streams

 

[teletechman]

The thing is I am not hearing either. I don't hear the AA and if I call a user they hear nothing.
Mike

 

[amriddle01]

That just shows it leaving the system, what happens after that is the IT mans bag, if that doesn't reach the provider it's not your issue. Also the complete lack of inbound RTP points to the IT man anyway...just means it's really goosed at the moment

 

[teletechman]

The provider said that they were seeing the private address of the IP Office when he ran wireshark. I have looked at the config and find nowhere that it would be sending this that I know of. They said this was the reason for the Audio as they can't send to a private address. The only thing I see is in the trace c=IN IP4 216.86.41.68 this shows up.
Mike

 

[amriddle01]

Depends what the SIP provider needs, if they had a SBC correctly configured they would allow the traffic from the internal address when it's obvious where it actually came from. If they can't do this you need to get STUN working or try the other options that open internet and hope one works

 

[teletechman]

ran a stun server and go this.
1748169mS Stun: StunClient: SendNAT Configuration, 0.0.0.0:0
1748169mS Stun: NAT config is UDP blocked: 0
1748169mS Stun: StunClient: SendNAT Configuration result:0 ip:0.0.0.0
1748169mS Stun: Discovery on LAN 1 completed, updating
1748169mS Stun: ~STUNClient 192.168.23.10:5060
1751934mS Sip: sip_indicateTimeOut Timer 10
Does this mean I need to push the IT provider?
Mike

 

[amriddle01]

What STUN server are you using, not all still work.... many don't. You may find they need to open the STUN port to allow the request

 

[teletechman]

I pinged stun.sipgate.net to get the IP address of 217.10.68.152.
Mike

 

[teletechman]

Why is it not finding the public address when I run the STUN test?Does this mean it is blocking something 1748169mS Stun: NAT config is UDP blocked: 0 ?
Mike

 

[amriddle01]

It means they are blocking things so the STUN request can't do its job or the STUN provider doesn't allow just anyone to use the service. You need the IT actively involved to get such things resolved, you can't work around them especially when they are absent/responding only to specific requests

 

[teletechman]

Just ran another test after running the STUN test and it seems to be working, the funny thing is that in the network topology it does not show an IP Address just 0.0.0.0 using blocking firewall as a setting. Not sure how this is working now.
Mike

 

[teletechman]

No sure how but it is working both inbound and outbound after running the STUN test, like I said before it set the network topology to blocking firewall and removed the public IP Address but it works.
@amriddle thanks for your help and patience on this.
Mike

 

[amriddle01]

No worries, STUN can give unusual/unexpected results but as long as it's working......run away

 

[teletechman]

I am !!!