Simple Button Programming 1

[twiSSt]

Let me give you some background info - we just migrated from an old Vodavi system to IP Office,and on the old system to check voicemail you simply hit the message button, entered your password and listened to your messages.

On our new IP Office, due to owners concerns that Vis VM was not secure (just their opinion); it has been turned off and the users are now complaining that they have to enter theit extension and then the password to get their messages. We discovered that you can simply press the # key and it will assume/recognize your extension and prompt for your password.

I'm looking to program a button that will first dial the # key and then collect voicemail. Is that possible and if so what is the best way to do what I'm looking for.

I am going to continue to RTFM and hopefully discover the answer, but if someone could speed the process it would be of great help.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end

 

[mattKnight]

Matt - if I do as you suggest and it creates a problem, I am able to just remove the call flow and revert back to the way things are now? I don't want to be the guy who hosed the new phone system less than two weeks after instal

Yes, absolutely, all you would need to do is delete the getmail action and hit the "save and make live" button. and wait until all the ports are idle....

This solution will work, however you attempt to access voicemail. Programming a button will only work if you press that button.

tlpeter makes a good point - that if people are not yet fully using voicemail, you may find that IP office mode suits you better. Intuity mode is more feature rich but more complex to use, IP office is easier to use but less flexible. Choice time.....



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[twiSSt]

So one more question on your suggestion Matt, does it bypass the password and just dump them into their mailbox or will they still be prompted for the password, that's the deal breaker, it has to ask for the password.

I'm talking to my boss about our options, he's a feature rich kinda guy though.

tlpeter - If we go that way with this, what is the impact on my recorded outgoing messages. We have several numbers terminating for different parts of the company so i have mulitple night greetings etc set up.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end

 

[tlpeter]

You could just try
If you are not sure then first export the mdb and then change it to ipo mode
If it is not working right anymore then switch back
In case of failure oyu have the mdb to import and go back to original


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

So one more question on your suggestion Matt, does it bypass the password and just dump them into their mailbox or will they still be prompted for the password, that's the deal breaker, it has to ask for the password

and on the General tab put $ in the pin box

putting the $ in the pin field requires the user's PIN to proceed. I can't remember, for sure, if it will prompt for the PIN (I think it will) but it will definately require teh PIN to be entered

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[twiSSt]

Cool - that may be the winner, I will test it out in the morning and let everyone know the result.

Thanks to all who have answered!

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end

 

[kholladay]

Oh dear god please don't change to IP Office mode. Just use Visual Voicemail and delete the source number (V201 for example) from each user. The system will then prompt you for the password before allowing you access which will solve the "security" issue the customer was referring to.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TomMills]

Bingo! delete the source number

Kyle beat me to it tho, damn!

 

[twiSSt]

Thanks to all - you have all been very helpful!

One last question, will removing the source have any other impact on things, will something else cease to function correctly?

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end

 

[kholladay]

None at all. The V source number is used in IP Office Mode (hold on I just threw up a little bit in my mouth) and for Visual Voicemail but not for standard Intuity operation. You still want your H source numbers for MWI operation on hunt groups.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TomMills]

out nof interest Kyle, how come you are so against ip office mode?

 

[tlpeter]

Indeed, what is wrong with it ?
Intuity mode is way not user friendly at all


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kholladay]

Don't get me started. The sad state of humanity today is a constant point of disappointment to me. Those who complain that simple tasks are complex due in whole to their own lazy approach to life drives me continually to lose faith in my fellow man.

1) Intuity prompts are common across all Avaya platforms and is arguably the most widely implemented Voicemail prompt set for business systems globally.

2) The Intuity mode implementation has more features that are exclusive to Intuity mode and not available to IP Office mode.

3) I refuse to dumb down a system to accommodate those who refuse to think (see my signature). To quote the Simpsons "scientists have proven that even a monkey can remember 10 numbers, are you stupider than a monkey?" If you can honestly dial 2-0 and *-3 more than twice and not remember that this is the way you listen and delete a message I am amazed that you have made it this far in life. You've obviously maxed out your capacity to learn.

I truely believe that the customer is "always right". I don't believe however that the customer is always educated. If they can, after a detailed explanation of the differences between Intuity and IPO mode, tell me why they should be using IPO I will gladly show them where the button is. But I will not push it for them.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

You finished ranting now? Lots of people only use VM Pro for an attendant which they never touch and basic voicemail which they use daily, obviously they can press the buttons they need to but it's all the added gabble you get with intuity "message was left at blah blah blah" which they don't like. If they don't like it I change it to IP Office mode and they are much happier. I would rather keep my customers happy than make them live with something they don't like just because I prefer it the other way. They own the system not you, you should programme it as they want (to a degree) not how you want it....at least that's my opinion.

ACS - IP Office Implement

 

[mattKnight]

The reason we are moving to Intuity mode ofr our customers is that the IPO Mode will have no further development targetted at it. So no new features....

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[tlpeter]

You are both right

Overhere voicemail is not so common and not a basic need (can you imaging ?)
I hope you then can understand that intuity mode is not the prefered option to use
Like matt said, they just want to listen to new messages or an AA or a module for conditions



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

What would solve is this, is the ability to switch mode on a per user basis

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[TomMills]

i think i just heard a developers head explode

 

[kholladay]

I told you not to get me started. Could almost hijack this thread on my reasoning and results for switching customers over to Intuity. But I won't. I can say that out of several hundred switches I only have 2 customers using IPO mode. Reason almost always wins the conversation. As does the point that matt made: "You just purchased what you considered a state of the art system and you want to use a mode that had development frozen several years ago?" As for the issue of the overly verbose Intuity prompts, once they know that you do NOT have to listen to them (other than the "as you use IP Office your name will be included in system greetings that you and others may hear...") they usually don't mind.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford