Short Code - ARS Assitance Please

[TChachra]

Hello All...thanks in advance for your help.
We have two IP Office units - New York and Los Angeles. Both have T1's for voice. Both are connected - interoffice - over a point to point MPLS connection. Both are able to dial extensions in either office as follows:

NY: Dial 8+Extension to get to LA extensions.
LA: Dial 8+Extension to get to NY extensions.
The reason we use 8+Extension is because both offices have the same extension ranges...5xxx

The above works fine, however we want to expand our use of VOIP as follows:

What I want to do is allow users on either site to be able to dial 8+1+Number to make a phone call. EG. If I dial 812125551212 from NY it should go over our mpls to the LA ip office and dial a long distance call eg 912125551212. Vice Versa if a user in LA dials 812125551212 the system should come to the NY IPOffice and dial 912125551212.

I have tried different settings in ARS and User Rights..I cant seem to figure it out. Please help...

 

[kholladay]

VoIP Trunk NY to LA
Line Inbound Group ID 0
Line Outbound Group ID 1

VoIP Trunk LA to NY
Line Inbound Group ID 0
Line Outbound Group ID 1

System Shortcodes
8N
Dial
N
ARS 51 (or whatever ARS table you use)

ARS Shortcodes at both sites
N;
Dial
9N
Group 1

If you use only one ARS table you'll need to add more information:
N;
Dial (This would be for normal calls)
N
Group 0

818XXXXXXX;
Dial
9N
Group 1

and also
1818XXXXXXX;
Dial
9N
Group 1

Keep in mind that LA dials 7 digits for local calls so you need to remove any prepended 1 and area code that the NY users might add in. I normally do this on the remote side rather than on the local side.

NY
N;
Dial
9N
1

LA
818XXXXXXX;
Dial
N
0


Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"I have one speed, I have one gear...GO!!!" - Charlie Sheen

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TChachra]

Thank you....time for some experimentation.