Sharing reports error 544

[dande]

Our client information application is a Delphi application connecting to a SQL database. We are also a Citrix enviroment. The software vendor uses a "plugin" Crystal to do the reporting from the application. If 1 user runs a report and is viewing it and another user attempts to run the same report the second user gets a 544 error that file is unavailable or being used by program or other user and cannot run the report. I am mapping to 1 shared folder that contains all application reports. The software vendor says "give each user their own folder for reports" to prevent this error. This is a management pain when there are almost 200 reports not to mention 50+ users to update and keep current on report changes. Any suggestions to correct this error? - Thanks, Paul

 

[synapsevampire]

Ummm, get a different vendor

Delphi on Citrix is a fair amount to try to debug, I'd ask th vendor for a better solution, they may be able to work something out, it isn't a Crystal concern per se as there are lots of applications that support multiple users, it's probably something about their code and/or perhaps Citrix.

-k

 

[dande]

Thanks for your reply.. Too much invested to change vendors.. I'll do some more looking in the Citrix area, thanks again for sharing your Crystal knowledge.