Shadowing for non-admin users (Netware client)

[KrazyKlaws]

I'm setting up a user on my Citrix box with shadowing rights for the helpdesk to use. There's just one niggle that I can't seem to solve.

I have Citrix Metaframe XP on W2K SP4, and the Netware client 4.90

I've created a user with shadowing rights. I log into the server with it and launch the shadowing task bar, I'm prompted for my password again. No problem there.

When I then select a session to shadow, I get an error saying that I've failed to log into the windows workstation. When I accept the error message, I'm prompted with a (Netware) login box. The username field has defaulted to Administrator. When I change this to my shadow-user account and put the password in, I can shadow the session.

It works, but it's all a little messy. Running shadow from CMC does the same thing too. Is there any way I can pass the username through?

Any advice would be appreciated.

Thanks

Karen.

 

[riwe]

Try disable the NMAS Authentication on the novell client.

 

[KrazyKlaws]

Thanks for the suggestion.

I've tried it out, but it makes no difference. The username in the field seems to be the last user that logged on to the Citrix server though. I can see a default user in the registry, but if I delete the key (or change it) it just gets recreated.

Any more ideas?

Thanks in advance

Karen.

 

[Ogi]

Hi,

Try using Citrix Server Administration (mfadmin.exe), your Helpdesk people will be able to look at all your servers in all your domains and shadow far quicker than with CMC or Shadow Taskbar. For a start, you don't need to re-login!

CSA is for older servers but is far superior for monitoring Citrix and RDP connections.

Hope this helps,
Carl.

 

[KrazyKlaws]

Thanks Carl.

I don't think it's an option though. Our servers are in a workgroup, and not a domain. We really should haven them all in AD, but for reasons beyond our control, we have a fairly strange set up.

I find it incredibly slow, and I can only see the server I'm connected to.

Thanks for the suggestion though.

Karen.