JBH
Controlled Class of Service (CCOS) alters the Class of Service restriction levels on telephones that have been defined as CCOS controlled telephones. While CCOS is active, Exchange line calls made from these telephones cannot be completed without first being routed through an attendant. Meridian 1 proprietary telephones designated as CCOS controlling telephones are assigned a CCOS key that is used to activate or cancel the system-defined CCOS restriction level on individual DNs.
Operating parameters
Controlling telephones can be any Meridian 1 proprietary (digital) telephone. CCOS controlling telephones must refer to the Prime Directory Number key 0(PDN) when activating or cancelling CCOS on other telephones. Automatic Call Distribution (ACD) agents cannot be restricted by CCOS.
Feature implementation
LD 15
Add/change CCOS facility for a customer.
REQ CHG Change
TYPE CDB
CCS Customer Data Block
Release 21 gate opener.
CUST 0-99 Customer number.
press Carriage return until you get to
CARS UNR
CTD
TLD
SRE
FRE
FR1
FR2 Unrestricted
Conditionally toll-denied
Toll-denied level of restriction you wish
Semi-restricted. to be applied to the CCOS
Fully restricted. telephones
Fully restricted 1
Fully restricted 2
LD 11
Allow/deny Meridian 1 proprietary telephones to be controlled using CCOS.
REQ CHG Change
TYPE aaaa Telephone type, where: aaaa = 2216, 2616 etc
TN xx xx=Terminal Number.
ECHG YES Easy Change
ITEM CLS (CCSD)/CCSA (Deny) allow CCOS on this extension
LD 10
Allow/deny analog (500 type) telephones to be controlled using CCOS.
REQ CHG Change
TYPE 500 Telephone type.
TN xx xx=Terminal Number.
ECHG YES Easy Change
ITEM CLS (CCSD) CCSA (Deny) allow CCOS.
Enhanced Controlled Class Of Service
There is an enhancement to this service Known as Controlled Class of Service Enhanced (ECCS). This allows some flexibility in the restrictions you can apply to controlled sets. By responding to an additional set of prompts in LD 15 (ECCS1 and ECCS2) two different restriction levels can be configured. If your System is equipped to use ECCS the Operators console can also be set up to implement the Controlled Class Of Service facility
Feature implementation
LD 15
Define the Class of Service restrictions for the system.
REQ CHG Change
TYPE CDB
CCS Customer Data Block
Release 21 gate opener
CUST 0-99 Customer number.
CCRS (UNR)
CTD
FRE
FR1
FR2
SRE
TLD
Unrestricted service.
Conditionally Toll Denied
Fully Restricted.
Fully Restricted level 1. CCOS Restrictions
Fully Restricted level 2. to be applied.
Semi-Restricted
Toll Denied
ECC1 xxx Enhanced Controlled Class of Service, Level 1. where xxx = (UNR), CTD, CUN, FRE, FR1, FR2, SRE, TLD.
ECC2 xxx Enhanced Controlled Class of Service, Level 2 xxx = (UNR), CTD, CUN, FRE, FR1, FR2, SRE, TLD.
These restrictions apply only when CCSA is active. When CCSA is inactive, the telephone reverts back to its own individual settings
As was mentioned above, with ECCS, the operator console can be configured to control this facility.
LD 12
Assign ECCS keys for Attendant Console.
REQ CHG Change
TYPE ATT 2250 Console type.
TN xx Terminal Number.
KEY xx COS Key number for CCOS controller key on Attendant Console. xx = key number (must be greater than 1).
Feature operation
To activate Enhanced Controlled Class of Service (ECCS) from a Meridian digital telephone with the feature currently inactive, follow these steps:
1 Press CCOS to begin the activation sequence.
Note that this is a toggle: if CCOS is already active, pressing the key will change the CCOS state to inactive. Check the CCOS lamp to determine if CCOS is already active.
2 Dial the PDN of the telephone to be changed and press CCOS. The controlling telephone’s display, if equipped, shows the DN of the changed telephone and a 0 (zero).
3 To select ECC1, dial # 1.
Note that the octothorpe (#) is required. The controlling telephone’s display, if equipped, shows the DN of the changed telephone and a 1.
To select ECC2, dial # 2.
Note that the octothorpe (#) is required. The controlling telephone’s display, if equipped, shows the DN of the changed telephone and a 2.
4 Press RLS.
Colin