Setting up back up route. Help

[kevinpooran]

Hello,

I would like set up a backup route in the event that the primary route fails.
The primary,route is 226 with acod 75 trunk type is tie.
The Route i would like as my backup route is 11 with acod 78 trunk type is cot.

Now i have an existing T1 route 209 with a backup route 2. That works fine. When the T1 goes down all calls are routed over route 2.

I tried printing the NPA to find the RLI. No luck.

None of the routes are restricted, meaning all route can dial local, international and mobile numbers.

users dial out using the ACOD for each route.

9 for route 209, if route 209 is down the call uses route 2.

The goal is when users use 75 to dial out (route 226) if route 226 is down it call uses route 11 to go out.

 

[KCFLHRC]

You cant use alternate routes when you dial the ACOD. The RLI's use BARS, the ACOD bypasses BARS.

 

[KCFLHRC]

Actually there is a prompt in LD 16 called STEP which is an alternate route. Don't know if that works by dialing the ACOD or not but the trunks will have to be of identical type with the same dialing pattern.

 

[GHTROUT]

STEP applies to dialing the Access Code, and also applies to ESA calls.

So, yes - set STEP=the other route

~~
Gene at GHTROUT.com

 

[KCFLHRC]

The only problem I see with using STEP is he said one set of trunks are tie and the other is cot. If the dialing sequence on the tie is different on the tie vs the cot then there may be a problem. Tie trunks could mean a lot of different things depending on what it's for. I don't even know if it will let you set STEP as a different trunk type. Worth a shot I guess.

 

[kevinpooran]

the 209 route is a T1 and route 2 are cot.

I will try reading on the STEP.

 

[kevinpooran]

ok, do i just add the backup route number at the STEP prompt of the primary route.

route 226
"
"
"
STEP 11

enter out thats it ?

 

[KCFLHRC]

Correct

 

[hawks]

kevin did it work?
the reason that route 209 to 2 worked is because there you are using ESN and with this set up between route 75 & 11 you are not.

 

[kevinpooran]

Didn,t try it yet, I will have to give notice to users. When i disable the primary route to test the back up route.

Will post the results once i try it.

Thank you for the input.

 

[kevinpooran]

ok, So i tried assigning route 11 to route 226 via STEP.
when i trace the call it accesses a trunk member from route 11 (vonage) but it presents a recording that lines are temporary busy. But if i access a line using the acod for the route, which is 78 i can dial out no problems.

To make a call using route 226, i dial 75 + 9 +1 and the desired number being called.

To make a call using route 11, i dial 78 + and the desired number being called.


route 226 is a TIE
route 11 is cot (vonage)

 

[KCFLHRC]

Remember back on post #4 where I said the dialing sequence would have to be the same to use STEP, that appears to be your problem, your dialing sequence is different for each trunk group. For the Tie group you have to dial 9 after the access code. For the COT route it doesn't require the "9" after the ACOD.

 

[kevinpooran]

thanks, so if we add 9 in the dialing sequence for route 11 it should work ?

 

[KCFLHRC]

No, because the COT route doesn't require a 9. Your Tie route does. Unfortunately you don't know when you hit the COT route.

 

[kevinpooran]

We cant make that change to the COT route ?

 

[KCFLHRC]

The STEP setting requires the same type of dialing pattern. You don't know when you step to that next route, there is no indication. Your Tie route requires a 9, the COT route does not. This is what BARS does for you, it allows you to manipulate digits based on what route you hit. Dialing the ACOD does not allow for inserting digits unless it's manual.

 

[kevinpooran]

Any other suggestions!

 

[yyrkroon]

use BARS/NARS - take all of 15 minutes...if that, if doing it the lazy way.

 

[nessman]

Seriously - BARS/NARS is the way to go. Dial 9 and let the PBX figure it out... you paid for all that hardware and software to do it.