Setting up a hunt group 1

[LouiseF]

Can anyone help with what seems to be an easy request but can't manage to get my head around it

Basically what I want to do is set up a VDN that routes to
a hunt group that has two extensions in it so that after x number of rings the calls goes to another extension then when no one answers to go to voicemail.

I have tried setting it up as ead, ucd, circ but no joy.

Can anyone help.

 

[Bobg1]

You probably dont even need a vdn.
Take a look at a terminating extension group.
You can have it ring I believe its up to 4 extensions at once, and then setup a coverage path for it.

 

[avayaman]

Not sure how you get a VDN to route to a hunt group, Vdn's can only route to vectors , then you Queue to the Hunt group. Why not remove the VDN and assign its DN as the access code of the hunt group instead. Make the hunt group non vector controlled, non ACD and assign it a coverage path that has so many RNA's to voicemail. If the call is not answered by the hunt group after those number of rings it will follow the coverage path of the hunt group.

 

[LouiseF]

i have got it working without a vdn by dialling the hunt group number but i can't get it to hunt to the 2nd station
Can anyone help ?

 

[Warper]

Unfortunately, hunt group is not intended for such a behaviour. Hunt group spreads "one number" to several agents, but one call nearly always should go one phone.
Well... I'm not absolutely correct saying "one phone" (there is 'return on no answer' feature), but it's still truth for normal hunt group operation (RONA mentioned above turns extension out of calls flow once it gets call back to hunt group).

Well... I suppose you need something like coverage path, termination extension group or bridged appearance.

Probably the best try is coverage path you set for busy, don't answer and SAC conditions on the first phone. Coverage point 1 - second phone, coverage point 2 - audix hunt group.

 

[Bobg1]

Have you tryed the terminating extension group?
It should do what you want.

 

[Warper]

TEG is not the best here since you can only have 1 call per TEG simultaneously. That is, while the first call is processed, TEG is busy. The second call (while first is still active) will get busy treatment (route to AUDIX?).

 

[schned99]

kellyf,

Set up a phantom extension (a 2500 station with an 'X' in the port field and tests set to 'n') with the number you have currently have as the hunt group number. Then set up a coverage path for that station to cover to phone 1, phone 2, then audix hunt group.

Hope that helps.