Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Setting threshold for ACW

Status
Not open for further replies.
RGarcia87

RGarcia87

Technical User
Jun 24, 2002
506
US
I know you can set a threshold for ACW in the hunt group after a call is complete, but can you set a threshold after an agent presses it?
 
Sort by date Sort by votes
If an agent needs more time, they can hit the WORK-CODE button and it will keep track of what they are doing.....If you have that button setup and the work-codes defined. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Y
  • Question
Certs for SBCE
Replies
2
Views
249
Instructor of Avaya
Instructor of Avaya
A
  • Question
CMC Cabinet Connections for Definity G3
Replies
5
Views
262
dialtonebone
dialtonebone
C
  • Locked
  • Question
Avaya Group Paging Delay for 7-10 Seconds for DialTone
Replies
2
Views
399
ZeroZeroOne
ZeroZeroOne
A
Looking for Avaya DEFINITY G3csi R6 Tech / Media / Guidance
Replies
4
Views
362
AncientEnterprise
A
Stinney
  • Question
Avaya Media Server - Intermittent Audio for Announcement after System Patch
Replies
1
Views
261
JefferP
JefferP

Part and Inventory Search

Sponsor

Back
Top