SETTING AUTO ATTENDANT

[Kanyembe]

Hellow Team!

I have set the auto attendant on Avaya 500v2 but not worki and I have follow those 4 steps

1. Incoming Call Route

2. Time Profile

3. Auto Attendant

4. Message recording

the message already recorde but once i save afer finishing setu trie to call but not working,,,,

you can see my attachments of set up

so please can any one give me the solution?

 

[snowman50]

Can't see the attachments of your set up.
I will assume you are using essential edition.

First check if your recording is actually playing.
Play it back using the code you used to record it. *840x

Create a shortcodes to test AA..
*99 / autoattendant / AA:name of your AA

Does it work..
If so then set your incoming route to AA:name of your AA
Does it work..
If so then set your time profile.


Hope this helps

 

[intrigrant]

The message with code *840x is mandatory to get the AA to work, the others are optional.

 

[Kanyembe]

Thank you