Service Observing Trunks

[defjon]

Not done this before but want to monitor all activity on a trunk group - from dial tone through to call being released if poss.

I've set COR on trunk to be service observed, dial FAC then TAC code but just dead tone. Does anyone who's done this before know what I'm missing here?

Thanks
defjon

 

[ewaaijenberg]

Hello Defjon,

you can only observer (agent)extensions and vdn's.
It is not possible not do service observing on a trunk group.

Regards,

Evert

 

[mcopini]

If you want to monitor (listen in on) calls all the way from trunk via vector processing to the agent talking, have a look at NICE solitions. (Trunk side recording in your case) There's a tek tips forum:

http://www.tek-tips.com/gthreadminder.cfm/lev2/9/lev3/89/pid/911

and of course

http://www.nice.com

Kind Regards,
Maarten Copini

http://www.effecta.nl

Home is were you end up when you've got nothing better to do

 

[defjon]

It's more for listening to outbound calls we are after - we specifically want to hear the tones that are returned as our dialler is making it's calls. We're not sure it's reports are 100% accurate as to answer machines, number unobtainable, etc.

Looking at the answers here though I think it may not be possible, Avaya have not come back with anything either...

Any more ideas? Thanks for responses so far..

defjon

 

[mcopini]

Sounds like a challenge... We'll give it a thought...

Kind Regards,
Maarten Copini

http://www.effecta.nl

Home is were you end up when you've got nothing better to do