avAyATEKky
MIS
I want to know is there a command that will show you what stations are using the observer and also show what stations they are observing.
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Service Observe Feature 1
- Thread starter avAyATEKky
- Start date
- Status
- Thread starter
- #21
avAyATEKky
MIS
Well now I see in events states (Svc obsrv exceed max ) I did not know there was a max to observing and if it is what the total and what command shows you the limit its not disp cap, also thanks after doing it I realize why didnt I think of these troubleshooting steps
time data
16:05:22 active station 24557 cid 0xfe7
16:05:22 add service observer station 49718 cid 0xfe7
16:05:22 G711MU ss
ff ps:30
rgn:248 [10.10.215.103]:42070
rgn:1 [10.186.2.18]:57532
16:05:22 xoip options: fax
T modemT tty:US uid:0x10e9
xoip ip: [10.186.2.18]:57532
16:05:33 add service observer station 22491 cid 0xfe7
16:05:33 G729A ssff ps:30
rgn:7 [161.186.246.113]:2048
rgn:1 [10.186.2.18]:57584
VOIP data from: [10.186.2.18]:57532
16:05:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
16:05:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.186.2.18]:57524
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
1681 Svc obsrvee COR rstricted 87D3 127D 08/26/13:05 10/09/16:10 255
1246 Svc obsrv exceed max 913 845 08/27/16:23 10/09/15:36 255
1246 Svc obsrv exceed max 900 113E 08/28/15:47 10/09/16:08 255
1246 Svc obsrv exceed max 112E 1219 09/04/14:00 10/09/16:09 255
1190 No circ/chan avail 830037 122 09/05/08:15 10/09/14:38 255
1934 IP RRJ-Ext already reg 8337 A1BAF671 09/05/09:33 10/09/11:48 255
1375 Dbl agent login to statn 937 F4E 09/05/18:01 10/09/16:00 57
1367 BCC incompatibility 160003 DA1 09/06/01:03 10/09/02:00 96
1012 No circ/chan avail 86FE 284A 09/06/07:44 10/09/14:00 38
1190 No circ/chan avail 9B2 122 09/06/10:19 10/09/10:33 19
1746 Conf/xfer a Vector call 93E 2255B 09/06/10:35 10/09/10:42 81
1195 Circ/channel unavail 830028 F2C 09/06/10:52 10/09/15:38 255
1644 Orig block/invalid digits 900 B101023 09/06/11:32 10/09/16:02 255
1617 Dialing tmo/invalid digit 8222 DFA 09/06/11:46 10/09/15:56 67
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time data
16:05:22 active station 24557 cid 0xfe7
16:05:22 add service observer station 49718 cid 0xfe7
16:05:22 G711MU ss
ff ps:30rgn:248 [10.10.215.103]:42070
rgn:1 [10.186.2.18]:57532
16:05:22 xoip options: fax
T modemT tty:US uid:0x10e9xoip ip: [10.186.2.18]:57532
16:05:33 add service observer station 22491 cid 0xfe7
16:05:33 G729A ss
ff ps:30rgn:7 [161.186.246.113]:2048
rgn:1 [10.186.2.18]:57584
VOIP data from: [10.186.2.18]:57532
16:05:34 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
16:05:34 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [10.186.2.18]:57524
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
1681 Svc obsrvee COR rstricted 87D3 127D 08/26/13:05 10/09/16:10 255
1246 Svc obsrv exceed max 913 845 08/27/16:23 10/09/15:36 255
1246 Svc obsrv exceed max 900 113E 08/28/15:47 10/09/16:08 255
1246 Svc obsrv exceed max 112E 1219 09/04/14:00 10/09/16:09 255
1190 No circ/chan avail 830037 122 09/05/08:15 10/09/14:38 255
1934 IP RRJ-Ext already reg 8337 A1BAF671 09/05/09:33 10/09/11:48 255
1375 Dbl agent login to statn 937 F4E 09/05/18:01 10/09/16:00 57
1367 BCC incompatibility 160003 DA1 09/06/01:03 10/09/02:00 96
1012 No circ/chan avail 86FE 284A 09/06/07:44 10/09/14:00 38
1190 No circ/chan avail 9B2 122 09/06/10:19 10/09/10:33 19
1746 Conf/xfer a Vector call 93E 2255B 09/06/10:35 10/09/10:42 81
1195 Circ/channel unavail 830028 F2C 09/06/10:52 10/09/15:38 255
1644 Orig block/invalid digits 900 B101023 09/06/11:32 10/09/16:02 255
1617 Dialing tmo/invalid digit 8222 DFA 09/06/11:46 10/09/15:56 67
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- Thread starter
- #22
avAyATEKky
MIS
How do you find out the total of service observe limit, is it license to purchase??
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AvayaTier3
Technical User
Hardware platform? Definity / CM software version?
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #24
avAyATEKky
MIS
S8800 Definity CM 5.2 CMS R16
EAS
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AvayaTier3
Technical User
Avaya AuraTM Communication
Manager
System Capacities Table
Release 5.2
03-300511
Issue 6
May 4, 2009
Release 5.2 Linux Server Platforms
S8500B,
Avaya Aura TM Communication Manager S8710, S8720XL, S8500C(*), S8300 S8300 S8300
and Avaya Call Management System S8720 S8730 S8510 See S8400 G450/G700 G350/G430 G250/G430
See Note-2 See Note-2 Note-3 and See Note-4 See Note-4 See Note-5
Footnote 71.3
1995 Service Observing/Call Recording Capacities
2000 Additional timeslots per observing association within a port network gateway - with No Talk FAC or ASAI Single Step Conference 0 0 0 0 0 0 0
2005 Additional timeslots per observing association within a H.248 gateway - with SO buttons or FACs (Talk or no Talk) 1 1 1 1 1 1 1
2010 Total Observers of extensions for the system127 not limited not limited not limited not limited not limited not limited not limited
2015 Total Observers of VDNs for System 50 50 50 50 50 50 50
Total observers of the same EAS agent LoginID or station
2020 extension (option set to y - when set to n, only one observer is allowed in a call)125 2 2 2 2 2 2 2
2025 Maximum parties in a connection being observed. The observer(s) are each counted as a party. 126 6 6 6 6 6 6 6
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
Manager
System Capacities Table
Release 5.2
03-300511
Issue 6
May 4, 2009
Release 5.2 Linux Server Platforms
S8500B,
Avaya Aura TM Communication Manager S8710, S8720XL, S8500C(*), S8300 S8300 S8300
and Avaya Call Management System S8720 S8730 S8510 See S8400 G450/G700 G350/G430 G250/G430
See Note-2 See Note-2 Note-3 and See Note-4 See Note-4 See Note-5
Footnote 71.3
1995 Service Observing/Call Recording Capacities
2000 Additional timeslots per observing association within a port network gateway - with No Talk FAC or ASAI Single Step Conference 0 0 0 0 0 0 0
2005 Additional timeslots per observing association within a H.248 gateway - with SO buttons or FACs (Talk or no Talk) 1 1 1 1 1 1 1
2010 Total Observers of extensions for the system127 not limited not limited not limited not limited not limited not limited not limited
2015 Total Observers of VDNs for System 50 50 50 50 50 50 50
Total observers of the same EAS agent LoginID or station
2020 extension (option set to y - when set to n, only one observer is allowed in a call)125 2 2 2 2 2 2 2
2025 Maximum parties in a connection being observed. The observer(s) are each counted as a party. 126 6 6 6 6 6 6 6
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #26
avAyATEKky
MIS
I am sorry but I dont understand the forum, what is the reason they keep repeating 1, 6 and 50s
1995 Service Observing/Call Recording Capacities
2000 Additional timeslots per observing association within a port network gateway - with No Talk FAC or ASAI Single Step Conference 0 0 0 0 0 0 0
2005 Additional timeslots per observing association within a H.248 gateway - with SO buttons or FACs (Talk or no Talk) 1 1 1 1 1 1 1
2010 Total Observers of extensions for the system127 not limited not limited not limited not limited not limited not limited not limited
2015 Total Observers of VDNs for System 50 50 50 50 50 50 50
Total observers of the same EAS agent LoginID or station
2020 extension (option set to y - when set to n, only one observer is allowed in a call)125 2 2 2 2 2 2 2
2025 Maximum parties in a connection being observed. The observer(s) are each counted as a party. 126 6 6 6 6 6 6 6
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1995 Service Observing/Call Recording Capacities
2000 Additional timeslots per observing association within a port network gateway - with No Talk FAC or ASAI Single Step Conference 0 0 0 0 0 0 0
2005 Additional timeslots per observing association within a H.248 gateway - with SO buttons or FACs (Talk or no Talk) 1 1 1 1 1 1 1
2010 Total Observers of extensions for the system127 not limited not limited not limited not limited not limited not limited not limited
2015 Total Observers of VDNs for System 50 50 50 50 50 50 50
Total observers of the same EAS agent LoginID or station
2020 extension (option set to y - when set to n, only one observer is allowed in a call)125 2 2 2 2 2 2 2
2025 Maximum parties in a connection being observed. The observer(s) are each counted as a party. 126 6 6 6 6 6 6 6
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AvayaTier3
Technical User
There is plenty of documentation online
Link to Avaya Documentation
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
Link to Avaya Documentation
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
The information posted doesn't format nicely. The information listed is from a table, each of the 50's listed is telling you the capacity for different system platforms.
So it would look like this in the original document:
S8710____S8720XL____S8500____S8400
50_______50__________50_______50
Goto support.avaya.com and search for System Capacities for your CM version. For CM 5.2.1 you would simply search for "System Capacities Table 5.2.1" should bring it up as the first document.
This shows you the capacity of the system for everything including service observing.
You may also have an issue where more than one person is trying to observe the same VDN or agent. Look at your system-parameters features for:
SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone? n
Service Observing Allowed with Exclusion? n
Allow Two Observers in Same Call? n
Try changing the Allow Two Observers in the Same Call to yes.
- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"
"To know where to find anything is, after all, the greatest part of education"
- Thread starter
- #29
avAyATEKky
MIS
I have to get a better understanding. I have 3d party App NICE doing recordings. Now I see it says 50 Observers can be on 1 VDN. What if you are monitoring Hunt groups
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smokinjoe2938
Programmer
you can not monitor hunt groups, only agents or non agents, I believe the issue you had was you needed to service observe an agent who was already being monitored by another employee, so turn on( Allow Two Observers in Same Call? n) change this to yes should solve your problem, command is change system features
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
- Thread starter
- #31
avAyATEKky
MIS
I already have that set to yes
1671 Svc obsrvg svc obsrvd NA 93C 14A1 10/10/10:55 10/10/11:42 15
1246 Svc obsrv exceed max 1167 1723 10/10/09:57 10/10/11:51 12
This is what I have came across.
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1671 Svc obsrvg svc obsrvd NA 93C 14A1 10/10/10:55 10/10/11:42 15
1246 Svc obsrv exceed max 1167 1723 10/10/09:57 10/10/11:51 12
This is what I have came across.
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When you status the station of the agent that you're trying to observe, how many ports do you see connected and how many of those are NICE and/or other observers as opposed to trunks or non-observers?
- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"
"To know where to find anything is, after all, the greatest part of education"
-
1
- #33
AvayaTier3
Technical User
Command: list monitored-station
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #34
Page 236
- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"
"To know where to find anything is, after all, the greatest part of education"
- Thread starter
- #36
avAyATEKky
MIS
OK after this long headache of mines, I removed the station and added it back and now it works did it to all four extension no changes made. Now this is still weird I saw a thread
This is what I found out on iaug.org
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This is what I found out on iaug.org
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AvayaTier3
Technical User
That patch is from 2007 and is fixed in all later cm4 and cm5 loads without patches.
50 is the system maximum for vdn monitoring only. There are no limits for observing extensions or agents.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
50 is the system maximum for vdn monitoring only. There are no limits for observing extensions or agents.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #38
avAyATEKky
MIS
Sorry to come back, but after I removed the station and added it back last Thursday, this morning same exact problem exact same four phones. Any help possible as i am pulling hair out.........
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