Service Observe Feature 1

[avAyATEKky]

I want to know is there a command that will show you what stations are using the observer and also show what stations they are observing.


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[smokinjoe2938]

no such command that I know of, you would have to list all cor's that can service observe then li station that have this cor, but still will not tell you who is being observed.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

It would be a pretty cool command, But I am having an issues where a small group of phones get a fast busy when trying to observe. Now the COR are correct I even set a test station and it worked.

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[smokinjoe2938]

Remember, if they have a cor that allows observing then the person being observed must have a cor that allows them to be observed.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

Yea but it gets a busy soon as you press the button, dont even allow you to type in station/agent id. Now I duplicated the station and it works but these four phones just busy busy busy tone.

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[smokinjoe2938]

are these 4 phones that need to be observed agent phones?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

yea callmaster 4 603f1, but my test station was the exact mimic phone and settings these four are the only ones doing it.

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[smokinjoe2938]

How are you trying to observe them? do they have agent ids?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

yeap they do and the, but even logged in or not it still does the fast busy. agent ids cor are set to be observe and observer

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[smokinjoe2938]

have you tried to observe them from their extension number as well as well as the agent id?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

yea they can be observed

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[smokinjoe2938]

also sorry have to ask, you have the button programmed as service observe and are positive you are pushing the correct button on phone, and the observing phone has the correct cor to observe and the phone he wants to observe has the correct cor to allow this, sorry have to ask just to be positive

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

I understand I would ask to, but I did check all settings correct button and everything. Its just so weird nothing was changed phones just stopped this week.

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[smokinjoe2938]

ok then one last stab at this, do this, do a reset system 1 and retest and let me know, (no this will not knock people off the phones)

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

Yea that will be my last resort today but have to wait to after hours we have alot of connections that will get dropped even with reset 1

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[smokinjoe2938]

ok keep me posted of your progress!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[avAyATEKky]

Well I have a question lets say three stations all can be observed or a observer. Now station 1 is observing station 2, can station 2 observe station 3 if station 2 is being observed by station 1??

I think this might be the problem ( I THINK )

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[smokinjoe2938]

I don't think so but was never in that situation to prove otherwise!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[AvayaTier3]

Hardware platform? Definity/CM software version?

clear events
list trace station xxxx (try to observe, post failure data)
display events (denial) post here
list trace station yyyy (observe, post success data)


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40 years Bell, AT&T, Lucent, Avaya
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[avAyATEKky]

S8800 Definity CM 5.2 CMS R16

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