markclemence
Technical User
We recently installed a S8720 CM4.0. Since the upgrade, when managers try to service observe a call. There is an echo. The supervisor and agents only hear the echo. The firmware is updated. Any ideas?
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Service Observe Echo Issue
- Thread starter markclemence
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definityandcmuk
Technical User
- Dec 2, 2005
- 561
what version of CM4 are you running and which update is installed?
What firmware levels are you running on IPSIs and Medpros
do a list trace on the obvserved station see if this shows anything
there seem to be a lot of known issues on CM4 relating to service observe, I would think about contacting Avaya
What firmware levels are you running on IPSIs and Medpros
do a list trace on the obvserved station see if this shows anything
there seem to be a lot of known issues on CM4 relating to service observe, I would think about contacting Avaya
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