Server Not available - URGENT 5

[M8KWR]

Can any body help me urgently.

Our exchange was working this morning then our connection went down, now the connection has come back up our exchange/outlook does not work.

Everytime a user send/receives on there desktop it says the server is not available.

No settings have been changed at. The servers have been rebooted since we could not get connected, but that did not seem to solve it.

Not good at exchange settings.. Please HELP.

Any advice would be appreciate, and thanks in advance.

 

[M8KWR]

Also as well unsure if this will help solve the issue, our OWA is not working either, we keep getting this message

HTTP/1.1 503 Service Unavailable

 

[DColcl]

Have you checked the server's Event Log? Are the MS Exchange services running?

Dan

 

[M8KWR]

I have got these errors in the event log

The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000

and

Error initializing session for virtual machine SERVER1. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.


HELP!!!!

 

[rtichnor]

Is the mailbox store mounted?

 

[M8KWR]

unsure what you mean by mounted... how would i find this out???

 

[MikeBatters]

In the Exchange System Manager it will display a little red dot if the store is not mounted.

 

[M8KWR]

is does display as a little rot dot, should i select mount!!!!!

 

[rtichnor]

yes

 

[M8KWR]

the ebd file is over 16gb, oh f@#k...

what should i do...

 

[DColcl]

if you were able to mount the database, make sure that NO ONE logs one to Outlook.

what I had to do was to shut everyone down. Then I copied the the entire exchange folder to another drive and/or computer.. yes ALL 16GB+ of it.

Then I went in and attempted to start the Microsoft Exchange Information Store that is found in your Control Panel/Servies Icon. >>> Also. MAKE SURE you do NOT start the Microsoft Internet Mail Connector so that outside mail doesnt continue to flood your database<<<.

IF your database stays up, the go to a user that you KNOW doesn't have very much mail. I have found that if I pick a user that stores TONS of mail, the IS will crash again. once logged on, create a .PST file and slowly start moving his/her mail from the inbox to the newly created .pst file. Oh, make sure that the .PST file does NOT go above 2 GB. If you run out of room on the .PST, create a another one.

If the IS does NOT start back up, then you will most likely need to do some Command line work with /swithces... Of which I'm extremely unfamiliar. I had to call Microsoft and dish out the $245.... but they got me up and running in about an hour.

Maybe some of the gurus on this formum can help you with those commands.

GL

dc

 

[DColcl]

Also, in the Mailbox properties of the Echange Admin you can see WHO has the most mail. I have found that if you are in a Standard Email server OS then anything over 4GB will show up as "0" in the Size column. But you will know that they have mail becuase the Column to the rigth will show a ton of emails.

Again, you will have to have the Microsft Information Store (IS) up and running in order to see the above attributes.

dc

 

[MikeBatters]

There is a registry key which will allow you to start the IS with sizes up to 17GB so that you can defrag the mailstore and get some space back.

See this URL for full details

http://support.microsoft.com/default.aspx?scid=kb;en-us;813051

 

[jamescoyle]

If you have the space create another information store. and move some mailboxes to this new store. Standard Exchange edition does have a 16gb limit, (17gb with reg hack), but you can create up to 4 information stores each have a limit of 16gb.. so why not do that if you have the space on the server...

 

[MikeBatters]

If you are running Exchange 2003 Standard you can only have one Information Store.If youwant more than one you have to go to Enterprise Edition.

I thought this was teh same in Exchange 2000 but i could easily be wrong and i cant easily put my hands on any documentation to check it either.

 

[gurner]

A customer recently hit the same issue, theirs was because of the Exchange Archive mailbox that keeps a copy of every inbound or outbound email in the system (the person that installed it put that mailbox in the private information store, not a better solution such as Public folders and modifying access permissions)

your issue is resolved the same way tho

Temporarily increasing the 16gb size limit requires the following registry entry:

HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Private

On the Edit menu, click Add Value (Select REG_DWORD for the data type), and then type the following in the Value name box:
Temporary DB Size Limit Extension

Enter a value of 1

Exit the registry editor and reboot the server or restart the Information Store service

When the Exchange Information Store starts, an event 9657 will be logged as a warning to inform you that you are using a temporary database size limit.

Everyone was barred from opening Outlook whilst 1 was opened one and archived as much as possible to a PST file.

the following was scripted, due to the time it would take, over night

net stop SMTPSVC /yes
net stop MSExchangeMGMT /yes
net stop MSExchangeES /yes
net stop MSExchangeIS /yes
net stop MSExchangeMTA /yes
net stop MSExchangeSA /yes
copy D:\ExchangeDatabases\*.* E:\ExchangeBackup\*.*
D:
cd ExchangeDatabases
C:\Exchsrvr\BIN\eseutil.exe /d "D:\Exchange databases\priv1.edb"
net start SMTPSVC /yes
net start MSExchangeMGMT /yes
net start MSExchangeES /yes
net start MSExchangeIS /yes
net start MSExchangeMTA /yes
net start MSExchangeSA /yes
pause

job done

Gurner

http://www.divineparadox.co.uk