cowboy00242
MIS
We are running Exchange 2003 Enterprise sp1 on Windows Server 2003 Enterprise. We have been successfully using server-side activesync for several different devices: a few PocketPC PDAs, a SmartPhone, and a few newer PocketPC/PDA phones. Until yesterday.
What happened yesterday was that the IP address of the Exchange server was changed. Long story short, it was given a private address with a static NAT to the outside world. Everything seems to be just fine: OWA works correctly (even with SSL), RPC over HTTPS functions correctly, Exchange is getting proper name resolution for incoming and outgoing emails, Outlook clients can connect without any problems, the SMTP service is sending and recieving emails from all sources just as it did before the change.
However, Activesync is broken somehow. All the devices get the same error message:
Your account does not have permission to sync with your current settings. Contact your Microsoft Exchange administrator. An error occurred, and scheduled sychronization had to be disabled. To start synchronization on a schedule again, use the Mobile Schedule tab in ActiveSync options. Error code: HTTP_403
As you can guess, MS has no record of this error in any docs online. No permissions have changed at all on the Exchange server. The only thing that changed was the IP address.
The Security log on Exchange clearly shows me logging in. How do I suddenly not have permission to sync? Especially considering that I am an Exchange admin? And that it worked previous to the IP change?
Any ideas?
What happened yesterday was that the IP address of the Exchange server was changed. Long story short, it was given a private address with a static NAT to the outside world. Everything seems to be just fine: OWA works correctly (even with SSL), RPC over HTTPS functions correctly, Exchange is getting proper name resolution for incoming and outgoing emails, Outlook clients can connect without any problems, the SMTP service is sending and recieving emails from all sources just as it did before the change.
However, Activesync is broken somehow. All the devices get the same error message:
Your account does not have permission to sync with your current settings. Contact your Microsoft Exchange administrator. An error occurred, and scheduled sychronization had to be disabled. To start synchronization on a schedule again, use the Mobile Schedule tab in ActiveSync options. Error code: HTTP_403
As you can guess, MS has no record of this error in any docs online. No permissions have changed at all on the Exchange server. The only thing that changed was the IP address.
The Security log on Exchange clearly shows me logging in. How do I suddenly not have permission to sync? Especially considering that I am an Exchange admin? And that it worked previous to the IP change?
Any ideas?
