plshlpme,
In fact, since we don't have monitoring tools, it takes time before we notice the problem and when the interface is going down, we don't see anything in the log because there is too much event in the log that has been written over the information we're looking for. We have like 8 minutes buffer in the log...we don't keep event from the log...(I guess we will have to now)..
But no one in the company is able to do that remotely. It happens once in a while since this interface has been turned on a year ago. I'm new employee here so, I can't change the world in few days ;-). There is so much to do here...
but thank you very much for your help, please persue if you have any Q...