Sent E-mail

[A15]

One of my users is complaining that when he sends an e-mail, most of the time there is no copy saved in the "Sent Items" folder.

Is there any way to verify this?

 

[captaincrunch00]

Have the user open their outlook.

Tools->Options

Click Email Options
Check the box that says "Save a copy of sent messages to Sent Items Folder"

Giddyup

 

[A15]

it is selected.
but still....some e-mails are not saved...

 

[captaincrunch00]

Some? To certain addresses? Are they just random emails or is there a pattern?

 

[A15]

Thats exactly the problem.....it is Random.
(Or I could not find any connection. Differen addersses, different times, with and without attachments....)

I don't think its a setting issue since most of the e-mails ARE saved

 

[joepc]

Are you using pop or exchange?

 

[A15]

Exchange 2003

 

[58sniper]

Create a new profile in Outlook and see if the problem goes away.

Have the user try OWA and see if the problem appears there as well.

Pat Richard, MCSE(2) MCSA:Messaging, CNA(2)